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Client Service Associate (US Voice Process) - Night Shift

Entry Level

Cvent | Client Services | Gurgaon, Haryana

Job Tittle : Associate Product Consultant (B2B)

Shift Timings : 24*7 (Very minimum rotations) 5 Days

Eligibility : 0-6 Years of International Client Support Experience (Voice)

Benefits : Pick and Drop, Meals, Medical Insurance , Life Insurance , Accidental Insurance etc.

Position Duties: 

·       Support clients over the phone and email by answering their product questions and offering technical assistance

·       Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent’s marketing engine

·       Gather client requirements for future releases of the product

·       Create and maintain all product documentation

·       Implement and manage the online portion of client events as and when needed

·       Gather client requirements and implement them in Cvent’s event management software

·       Communicate with the client and review the initial implementation with them and make required changes

·       Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals

·       Document all communication with the client in Cvent’s CRM software


Candidate Requirements:

·       Excellent communication skills (verbal and written)

·       Graduate/ Under-graduate(drop-out) with strong analytical and logical skills

·       Experience in US Customer Service is a must

·       Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad

·       Strong business acumen, ethics and high integrity

·       High comfort level in using online software products

·       Must be articulate, organized, detail-oriented and have the ability to multi-task

·       Quick learner, with a positive attitude and ability to work well within a team

·       Comfortable to work in 24/7 shifts


Skills & Requirements