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Customer Support Associate (BOOKER)

Entry Level

MINDBODY | Customer Service | Scottsdale, AZ

Booker by MINDBODY is looking for passionate, driven, and people-focused individuals who are ready to propel themselves into a successful career in technology.

As a Customer Support Associate, you’ll be growing in the following areas:

  • Critical thinking to help problem-solve the most complex customer issues
  • Technical aptitude with training on our product so you know it like the back of your hand, opening you up to more opportunities for advancement in the future
  • Relationship building & business savvy, to make you an irreplaceable part of the MINDBODY customer experience

What You’ll Do:

  • Meet challenges head on
  • Become an expert in system function and capability
  • Provide superior customer service and build relationships with clients through our contact center environment
  • Be the voice of Booker by MINDBODY to our clients
  • Other duties as assigned

Who You Are:

  • Passionate about providing superior customer service and winning raving fans
  • Technology savvy - able to assist customers on multiple platforms including web, phone and chat
  • Confident, self-motivated, reliable, empathetic and patient
  • A solid multi-tasker, who can effortlessly juggle and think on your feet - at the same time
  • Light hearted, but thick skinned, not afraid of helping customers with any question from simple to complex
  • Comfortable working with people and have prior hospitality or retail experience
  • Someone who appreciates and enjoys working with a fantastic team and loves the interaction that brings
  • Bilingual English/Spanish is a huge plus++++
  • Previous experience in a spa, salon or fitness club environment wins you extra points!