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IT Help Desk Technician II

Entry Level

EagleView | Engineering & IT | Bengaluru, Karnataka

The Help Desk Technician position supports the infrastructure, stability and maintenance of our company and ensures the smooth operation of the processes supporting these efforts.

 

PRIMARY RESPONSIBILITIES

  • Fundamental understanding of Windows OS and networking basics
  • Knowledge configuring multi-function devices in the office
  • Assists with the development of user policies and processes
  • Software deployment to end users
  • New user creation
  • New hire equipment imaging and distribution
  • User account unlocks/password resets
  • Level 1 Hardware/Software repair & troubleshooting capabilities
  • Support of conference room A/V equipment including video conferencing
  • Troubleshooting client-side network issues including VPN
  • Mobile device assistance
  • Ability to assist remote users using various forms of remote assistance technology
  • New phone deployment, Level 1 troubleshooting
  • Distribution List membership maintenance
  • Monitoring of the IT support line to ensure any messages are answered in a timely fashion
  • Follow strict helpdesk SLA’s to ensure a positive experience for the end user when interacting with IT department
  • Friendly demeanor and understanding nature towards the issues of others
  • Able to relay information to non-technological people in a manner they can understand
  • Able to work with equipment weighing up to 60 pounds
  • Other duties as assigned
Skills & Requirements

  • At least 2+ years of experience in a technology based, customer centric environment
  • Excellent knowledge and usage of Microsoft Office 2010-2013. Knowledge of Windows 7 & 8 Operating System, iPhone, Android or other Smartphones

 

EDUCATION REQUIREMENTS

  • The position requires experience in hardware, software, and network troubleshooting, or equivalent training and/or education