Our Firm

Careers

VIEW ALL APPLY NOW

Project Manager

Experienced

Granicus | Professional Services | Oklahoma City, OK, OK

This Project Manager role lives within Granicus’ govService product family and is a key member of the Professional Services (PS) team. This team helps customers (government agencies) transform the citizen experience. Project Managers lead and execute projects in support of Granicus’ suite of Software as a Service (SaaS) solutions. We do this through specialized teams of digital communication, web, and legislative experts. Project Managers have access to in-house digital strategists, implementors, designers, developers, and trainers who share Granicus’ standards of excellence across client deliverables and relationships.

 This particular Project Manager will reside in Oklahoma, and help us expand a newly acquired SaaS offering into the US market. You’ll manage our flagship customer project and possibly others. You’ll also flex into internal areas of this emerging part of the business. The main project includes the “boots-on-the-ground” roll-out of the govService platform and driving adoption of MyServices – a core component. Your role includes light account management – enough to relay needs to Sales and Customer Support/Success teams. Customers are enabled and encouraged to utilize the system to its fullest potential. You’ll help our public sector customers update their processes – often weighing options that challenge the status quo. You are highly consultative, a trusted advisor.

MyServices are designed as best-of-breed Forms and Processes which Granicus develops in conjunction with customers to deliver an “out-of-the box” solution. Government agencies have similar broad citizen requirements of digital services, and MyServices allow us to release complex products such as permitting and licensing processes - on a ‘build-once/deploy many times’ basis to different customers. This is a field position.

 

What You'll Do:

  • Manage complex mission driven projects for public sector clients
  • Own the project scope, timeline, and budget
  • Responsible for coordination of cross-functional teams to best serve Granicus customers. This role works closely with Process Designers (internal “builders”) and Implementation Consultants that interface with customers alongside you
  • Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
  • Leverage company standard processes and tools for executing, tracking, and billing projects
  • Serve as an innovator to strengthen the value of Professional Services projects and to expand services offerings
  • Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
  • Support and consult Sales, Experience, and Success teams in pursuit of Professional Services opportunities
  • Enlist internal stakeholders to help navigate within a customer organization
  • Identify potential project risks and mitigation – as early as possible
  • Participate in requirement gathering sessions, both internal and external
  • Ensure acceptance criteria are clearly defined and verify it matches the requirements
  • Survey and analyze customer satisfaction, creating and driving change so we’re constantly improving
  • Run project based retrospective meetings and provide feedback across functions to adjust proposal and process changes on future projects
  • Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products
Skills & Requirements

Who You Are:

  • You have 3 – 5 years of experience overseeing complex projects
  • Experience working in software/tech and enthusiasm for public service, citizen engagement, and digital transformation
  • Enjoy managing simultaneous projects in a fast-paced environment
  • Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback
  • You can analyze a process, and easily see the “if/thens” in the logic. Familiarity with building online forms and/or workflow strongly preferred. You know which fields need to be displayed on a form, and which questions are context sensitive (e.g. children dates of birth to be requested only where number of children is greater than zero)
  • You have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
  • You are able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
  • You have a relentless commitment to doing the most valuable work first
  • You have excellent communications skills – listening, verbal, and written
  • You can work both independently and as a member of cross-functional teams, some remote
  • You have a track record of functioning well in a fast-paced, dynamic environment with competing demands
  • You have a passion for customers and good user experience


Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.