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Professional Services Engineer II

Experienced

Jamf | 500 - Education Services

The Professional Services Engineer II is responsible for delivering services and support to customers related to the implementation and integration of Jamf products and related technologies.

The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with implementation, workflow enhancements, integrations, and other custom solutions. This individual delivers remote and on-site customer services, as well as live, instructor-led training in a virtual environment or classroom setting. The Professional Services Engineer II focusses on users wishing to fully utilize or extend Jamf product features, organizations with complex needs, and implementations requiring custom services.

The Professional Services Engineer II provides first-hand assistance to end-users and is responsible for day-to-day interactions with customers during all phases of the customer lifecycle. This position actively participates in the sharing of technical information related to Jamf products and provides feedback to management about customer needs.

RESPONSIBILITIES

  • Create user adoption and customer loyalty by performing services including: installation, configurations, integrations, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures
  • Teach public and private instructor-led, certified training courses to customers, partners, and colleagues in multiple locations throughout the Americas
  • Assist with the migration of data from an on-premise installation to Premium cloud environment as neededAchieve an average customer and student satisfaction score of 9.0 or higher
  • Maintain an advanced level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
  • Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments
  • Build and develop effective solutions for technical and organizational customer challenges as outlined within standard, modular, or custom statements of work
  • Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards
  • Contribute to and maintain departmental and organizational documentation
  • Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process
  • Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training)
  • Provide mentoring, support, and enablement training to teammates and partners as needed or assigned
  • Act as a project lead for internal projects and departmental initiatives as assigned by management
  • Represent Jamf as a product expert within the Jamf and Apple communities
  • When assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver services
  • Other duties and special projects as assigned
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

 

Skills & Requirements

  • Minimum of three years of experience providing iOS and macOS related technical support or training to end-users (Required)
  • Minimum of three years of experience as administrator for Jamf products and peripheral technologies (Required)
  • Ability to travel up to 50% both domestic and internationally (Required)
  • Three years or more of server platform experience – Windows and Linux (Required)
  •  Ability to write and deploy scripts in Bash, Python, or Swift (Required) 
  •  Familiarity of Jamf Product Portfolio (Preferred)
  • Bachelor’s Degree or equivalent experience (Required)
  • Jamf’s Associate, Tech, and Admin, and Expert level certifications (Required)
  • Ability to adapt and solve challenges quickly and efficiently
  • Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments
  • Ability to work independently and as part of a team
  • Self-starter, energetic, and highly-motivated

 

POSITION INFORMATION

  • Job Level: Employee
  • Job Type: Full-time
  • Location: Minneapolis, MN or Eau Claire, WI
  • Travel: Up to 50%, some international (required)
  • Manager:Manager, Jamf Services