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Accounts Receivable Specialist

Entry Level

MINDBODY | Finance/Accounting | San Luis Obispo, CA

As an Accounts Receivable Specialist, the successful individual will be responsible for the ongoing monitoring and updating of MINDBODY’s billing and subscription management. The ideal candidate will have experience in payment processing, collections and account reconciliations. As a AR Specialist, you will be expected to maintain your own workload including being available to the Admin Billing Specialists when they have questions or need assistance outside of their general knowledge in their daily and monthly tasks. The AR Specialist may occasionally be asked to strategically work with the Billing Manager on various special projects assigned as needed. You will also be working closely with other teams to resolve any billing issues and continuously maintain a One Voice attitude with other MINDBODY teams and our clients. The person in this role will be expected to work with accounting software such as Aria, Zuora, and SalesForce. You should be proficient with Excel, Outlook, Word and PowerPoint and easily adaptable to Service Cloud, SalesForce CPQ.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Reviews, processes and responds to incoming emails
  • Audits and processes new sales and hardware orders
  • Review and implement requested subscription changes, including but not limited to: compensations, cancellations and discount application
  • Extract data from database, modify and upload data for billing purposes
  • Oversees complex special projects as assigned
  • All other duties as assigned
Skills & Requirements

  • Bachelor’s Degree or equivalent experience (a minimum of 36-months of related customer service and Accounts Receivable experience; or equivalent combination of education and experience).
  • Exceptional Customer Service and problem-solving skills
  • Exemplary e-mail etiquette
  • Ability to multi-task and work in a fast-paced environment
  • Experience within billing and collection departments
  • Positive attitude and ability to adapt in ever changing environment
  • SaaS billing experience preferred
  • Strong analytical and problem-solving skills
  • Knowledge of database and internet based software
  • Typing: 40-60+ WPM