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Customer Success Associate (Higher Ed)

Entry Level

PowerSchool | Higher Education

As a Renewals Representative within PeopleAdmin, a PowerSchool Company, the successful candidate will be a dynamic and organized self-starter who can work independently while also being part of a team.

Duties and responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Own set territory to achieve and exceed the quarterly quota
  • Generate renewal invoices, negotiating with the customer, and processing payments in Salesforce in accordance with PowerSchool policies and procedures
  • Coordinate issues as they arise to ensure resolution and work with team to improve process, efficiency and productivity
  • Ensure systems and data are managed for complete accuracy
  • Bring innovative thinking to the Renewal team by positioning better maintenance value proposition for our customers and embracing the broader customer relationship proactively managing any risks to annual renewals
  • Help to identify operational improvements in our renewal processes
  • Collaborate with Sales and Customer Success
  • Proactively manage any risk of the customer not renewing by working with other functions to develop risk mitigation plan. Provide on-going feedback about customers @ risk to the management and the Customer Health Management function.
Skills & Requirements

Qualifications include:

  • Proven experience successfully achieving and exceeding performance goals
  •  2+ years of experience in renewals or sales preferred
  • Working knowledge of Salesforce and ERP tools preferred
  • Very strong written and verbal communication skills and ability to effectively communicate to all levels of the organization
  • Demonstrated ability to build strong relationships with peers and managers across the organization
  • Ability to maintain a professional dialogue and demeanor in challenging situations
  • Bachelor’s degree preferred
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