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Production Support Analyst - Operations

Entry Level

Vertafore | Development

Production Support Analyst - Operations

 

Vertafore has transformed the insurance industry through software solutions for the whole market… and we are looking to do it again.  As a Production Support Analyst in Operations, you will be leading efforts to handle the toughest escalations from customers and determine root cause to permanently solve issues.  If you love technology, leadership, learning, and solving difficult problems for real people, you’re who we are looking for.

 

While our competitors are still struggling with yesterday’s problems, we’re looking for a Production Support Analyst to help us build sustainable practices and implement proactive solutions to provide our customers world-class support. Our software will network the industry, from Fortune 500 companies to individuals. The challenges facing Production Support Analysts include learning the insurance and securities industries from a data perspective and balancing the resolution of immediate customer against proactive, strategic measures.

Skills & Requirements

We need production support analysts that:

  • Are very strong in both problem solving and impact analysis
  • Can work a little database magic (Oracle, PL/SQL)
  • Have shell scripting experience (Linux, Windows)

    We love production support analysts that:

  • Communicate clearly to explain and defend design decisions
  • Are self-motivated and excellent thinkers
  • Are driven to improve, personally and professionally
  • Can interact with customers to gather information and translate technical concepts
  • Mentor and inspire others, raising the bar for everyone around them
  • Love to collaborate across business, especially with customer teams and development
  • Operate best in a fast-paced, flexible work environment

    We really love it when they:

  • Have Java experience with common frameworks (Spring, Struts, Hibernate, etc.)
  • Know some front-end wizardry (HTML, CSS, jQuery)
  • Have experience working in an Agile environment
  • Prepare technical training and information sessions for other staff

If you’re looking for challenge and opportunity, reach out to us at www.vertafore.com/careers