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Associate Director of Flight Support


EagleView | Operations

The Associate Director of Flight Support will serve as a key member of the Operations leadership team and will report directly to the Vice President of Imagery Acquisition & Execution.  The Associate Director will focus on maximizing capture system up-time and coordinating with the Operations leadership to ensure aircraft are installed with the proper imaging capture systems for collection.

The Associate Director of Flight Support will have a proven ability to implement and maintain significant process improvement and overall process continuity. The Associate Director must possess a demonstrated ability to manage performance through subordinate leaders and develop an outstanding environment of collaborative success. Experience in logistics, scheduling, and a background in using technology to solve real world problems are attributes that are necessary to fulfill the role of the Associate Director of Flight Support.

Primary Responsibilities: 

  • Direct camera system install/uninstall scheduling & staffing deployment activities
  • Drive departmental efficiencies and metrics programs to maximize capture system up-time
  • Provide visibility to camera system capture challenges to Sales, Product, and Operations leadership
  • Communicate camera system hardware and software issues to Engineering to find resolutions
  • Vet and implement tools necessary for departmental success
  • Provide direction to Master TCs to develop internal and external training programs
  • Maintain external vendor relationships in conjunction with other IA&E leaders
  • Oversee INTL shipping operations and compliance measures
  • Partner with other leaders in Operations and through-out the organization at large to drive synergy, efficiency, and a positive working environment in the execution of our work product
  • Other duties as assigned.
Skills & Requirements

  • 2 - 3 years of management experience
  • Proven ability to communicate through multiple levels of the organization to drive results
  • Ability to provide oversight to large and complicated departmental initiatives
  • Experience developing KPIs and analyzing metrics
  • Demonstrated ability to lead large teams in the achievement of meaningful goals
  • Strong written and verbal communications skills
  • Strong technical and analytical skills
  • Ability to prioritize and adapt quickly
  • Well-organized, dependable, self-sufficient