Laying the Foundation for Long-Term Growth
SecureLink found an investment partner focused on producing lasting outcomes to support its future success.
Before the proliferation of wireless internet, technicians delivered remote support through telephone networks without fear of compromising their customers’ security. However, as businesses began to unplug their dial-up modems and rely on wireless connections, remote access was no longer secure. Jeff Swearingen co-founded SecureLink in 2003 to fill this gap in remote support security, establishing a foothold in the market ahead of the security software boom.
SecureLink helps companies in highly regulated industries like healthcare, financial services, legal, and government to securely manage their third-party remote access. Its remote support platform ensures compliance and accountability while enabling enterprise technology vendors to connect with their customers’ software systems.
When considering private equity firms, Swearingen and his team were looking for a partner who aligned with their goals for the company, including values like “play to win” and “think long-term.” Vista’s drive to succeed, its pursuit of continuous improvement, and in-depth knowledge of running a software business differentiated it from competing firms immediately.