Advanced: Providing National COVID-19 Contingency Service in the UK
As COVID-19 began to impact the U.K. at scale, healthcare providers faced the challenge of rapidly expanding service provisions to address the surge in patients. Advanced has supported the National Health Service (NHS) for many years and was able to stand up frontline services and expand their software offerings quickly. The Company’s software enabled retired clinicians to return to frontline care, while also allowing general practitioners (GPs) to hold virtual patient appointments during the pandemic.
Adastra is Advanced’s patient management software for urgent and unplanned emergency care. The platform powers 80% of the NHS’s 111 providers. Using Adastra, clinicians and GPs can now work from the safety of their homes, while advising callers with COVID-19 symptoms.
The Adastra system expansion was completed in 10 days and can process tens of thousands of inquiries per day. With up to 3,000 additional clinicians now using the system simultaneously, Adastra ensures clinical assistance is consistent and available for patient care during the pandemic.
In addition, Advanced has also signed the C-19 Business Pledge led by the U.K. government. This pledge commits to supporting the national pandemic effort by caring for its employees, customers and communities.
Learn How Advanced Is Supporting the NHS’ Response Efforts.
Year of Investment: 2015
Portfolio Status: Current
Headquarters: Slough, U.K.
Protecting 24MM+ Citizens in the UK
Healthcare, ERP, and other business solutions and services for the public and private sectors in the U.K.
Advanced is a leading provider of healthcare, enterprise, and other business solutions and services to the public and private sectors in the U.K. The Company’s healthcare portfolio includes patient care management and clinical software solutions, while its enterprise suite includes financial management, HR, payroll, CRM and document management solutions. Other focused business solutions include ticketing, fundraising and legal practice management. All solutions are supported by the Company’s internal hosting and managed services offerings. The Company’s broad solution set serves NHS organizations, private care providers, various local authorities, not-for-profit organizations, law firms, and other public and private sector clients. With over 16,000 customers, Advanced is the third-largest provider of software and managed services to the U.K.
Advanced has over 2,000 employees and is headquartered in Slough, U.K., with operations worldwide.
Vista Equity Partners Fund V completed a take-private of Advanced in March 2015. BC Partners acquired Advanced in October 2019. Vista Equity Partners Fund VII completed a new equity investment in the Company in October 2019.