Job Summary
The Sr. Sales Enablement Manager is responsible for developing and delivering training, information, content and tools to maximize the performance and productivity of new hires and existing personnel within iCIMS Go-to-market teams: SDR, Sales, and Sales Engineer organizations, Services and partner reseller channel. In this role, work with stakeholders to understand skills gaps and training needs for various GTM roles. The Sr. Sales Enablement Manager will play a key role in managing programs and initiatives from start to finish, including the design and/or delivery of role-based training in a variety of formats. Understanding the design and delivery of blended learning formats, including instructor-led training, classroom training, virtual training, e-learning tutorials, webinars, workshops, and other training formats is crucial in this role.
Responsibilities
- Understand and enhance the skills and knowledge required by our Sales teams to effectively support our customers.
- Maintain an in-depth understanding of each department’s strategy, objectives and goals, and adapt enablement plans accordingly.
- Maintain a strong understanding of iCIMS software and solutions, services, internal processes, methodologies and systems used by sales teams.
- Establish comprehensive training and organizational change strategies to address gaps in learning and on-the-job skills.
- Design, build, and deliver training on iCIMS solutions, selling methodologies, and internal systems and processes to enable our teams to increase their efficiency.
- Collaborate with Enablement leadership, GTM leadership, Sales, Marketing, Partner, and Product to create and operate effective onboarding and upskilling programs to support and improve productivity and retention.
- Leverage current facilitation techniques, in line with adult learning methodologies, to create an engaging experience for learners at all levels of proficiency.
- Consult with Sales stakeholders to identify skills gaps and translate learning needs into actionable enablement plans.
- End-to-end management of programs, including project management, associated communications, prework, post-learning surveys, and logistics.
- In partnership with stakeholders, own project management and enablement deliverables for org-wide quarterly Sales Plays, monthly evergreen enablement sessions, and quarterly product releases.
Qualifications
- Minimum of 5 years in training or working within Sales
- Demonstrated proficiency in training design and/or delivery.
- Understand key principles of project management, designing project plans and managing deliverables and timelines is required.
- Excellent communication and interpersonal skills: articulate thoughts and ideas (technical and non-technical) clearly, concisely, and persuasively.
- Strong facilitation skills, whether in a virtual or in-person setting.
- Ability to collaborate and communicate at various levels, from individual contributor to leadership in a facilitative and mature manner.
- Ability to juggle multiple projects simultaneously, adhere to project plans, and adapt to shift direction frequently as dictated by the changing nature of software.
- Ability to work effectively within a fast-paced, changing environment that is going through high growth.
- Experience with Enablement systems and tools (e.g. Gong, Highspot, Salesloft, ZoomInfo, etc.)
- Experience with Camtasia Studio, Adobe Captivate Prime or similar video editing software required.
- Experience with web conferencing platforms required.