Cloud Operations Engineer 1 - IC2 (CLOPS - Cloud Operations)

Job Summary

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Hosting team manages and supports the infrastructure of all our platforms, from hardware to software, to operating systems to PowerSchool products. This collaborative team helps meet the needs of an evolving technology and business model with a specialized focus on protecting customer data and keeping information secure.

Responsibilities

Description

A Cloud Operations engineer is responsible for designing, deploying, managing, and optimizing cloud infrastructure and services. They ensure the availability, performance, and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms, automation, and best practices.

Your day-to-day job will consist of:

• Execution of day-to-day tasks related to monitoring and managing cloud infrastructure to ensure service availability and data security
• Execute ticket triage, investigation and resolution of reported incidents
• Participate in 24x7 on-call rotations to resolve incidents in support of production systems
• Monitor and configure systems resources (memory, disks space & CPU utilization)
• Improve customer experience with infrastructure optimization
• Manage and perform operating system and application software patches and updates
• Performs root cause analysis on trended incidents and major outages up through the application stack
• Develops automation that can trigger off a variety of industry standard monitoring tools to resolve common issues in the environment or maintain operating levels

Qualifications

Minimum Qualifications

• 1-3 years’ experience supporting cloud-based applications and services
• Bachelor’s degree in Computer Science, Information Systems, or equivalent degree 
• Minimum 2 years’ experience with application server technologies such as IIS, Tomcat
• Minimum 2 years practical experience of Azure equivalent technologies such as VMs, NSGs, VPC/VNETs, Load Balancers, DNS, and certificate management
• 1+ years’ experience in server administration and cloud deployment of both Windows and Linux
• Minimum 1 years’ experience with Infrastructure as Code (IaC) orchestration technologies such as Chef, Puppet, Ansible, Bicep, Terraform or comparable (demonstrable proficiency or professional experience in same preferred)
• Familiarty with web application firewalls
• Familiarty with AI tooling
• Problem-solving abilities, effective communication skills, and attention to detail.

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