Manager, Revenue Operations

Job Summary

As a Revenue Operations Manager, you will be responsible for overseeing and enhancing the efficiency of our revenue operations. This role requires a strategic thinker with a keen understanding of sales, marketing, customer and post-sale processes. You will work cross-functionally to streamline operations, manage support queues in a timely manner, improve data accuracy, drive revenue growth, and manage our growing Revenue Operations resources in region. The ideal candidate is analytical, detail-oriented, and possesses strong leadership and communication skills.

Responsibilities

• Help to guide and manage our India based Revenue Operations roles, ensuring alignment with the functional leaders they matrix into and achievement of key responsibilities to support those functional areas
• Building and maintaining a high performing team culture that is part of the larger global Revenue Operations team
• Oversight may include technical resources that will support and be a critical contributor to the GTM Systems and Analytics teams (e.g., SalesForce Admin)
• Build a team that is capable of working cross-functionally with key stakeholders including Marketing, Finance and HR.
• Collaborate with sales, marketing and customer Revenue Operations leaders and teams to ensure alignment on goals, processes, and day to day management and support of the business.
• Implement and optimize lead-to-revenue-to-customer success processes to enhance conversion rates, shorten sales cycles and improve customer NPS.
• Emphasis on growing analytical skill set to optimize workload across the entire team.
• Help to manage various support queues while assessing the inquiries to determine recurring issues that can be addressed via proactive process improvements
• Working with the other Revenue Operations leaders. oversee the accuracy and completeness of data in our CRM system
• Analyze revenue performance metrics to identify trends, opportunities, and areas for improvement
• Develop and maintain reports and dashboards to provide insights into key performance indicators
• Evaluate, implement, and optimize sales, marketing, customer and post-sale technologies to streamline operations
• Provide training and resources to the customer facing teams to enhance their effectiveness and productivity
• Identify opportunities for process optimization and efficiency gains
• Implement best practices to enhance the overall revenue operations workflow

Qualifications

• Bachelor's degree in business, finance, or a related field.
• At least 3+ years of proven experience in revenue operations, sales operations, or a related role.
• Strong analytical skills with a data-driven mindset.
• Familiarity with CRM systems (e.g., Salesforce), sales and marketing automation tools, and sales analytics.
• Excellent communication and interpersonal skills.
• Proven ability to lead cross-functional teams and drive collaborative efforts.