Manager, Project Management

Job Summary

We are seeking a strategic and experienced Manager, Project Management to lead a team responsible for orchestrating the successful delivery of client-facing SaaS implementation projects. This role will focus on people leadership, project governance, stakeholder management, sales assistance, and cross-functional alignment. The Project Management team operates at the center of a collaborative ecosystem, partnering closely with Implementation, Integrations, Center of Excellence, and Client Partner teams. The ideal candidate brings deep project management expertise, executive presence, and a strong ability to align teams around shared goals to ensure exceptional customer experiences. This is a people leadership role that directly impacts the customer experience and the scalability of our services. As Manager, Project Management, you will drive alignment between teams, establish delivery discipline, and help position our customers for long-term success. 

Responsibilities

• Lead and mentor a team of Project Managers overseeing the end-to-end delivery of client onboarding projects. 

• Drive team performance through clear expectations, coaching, and professional development. 

• Foster a collaborative, client-focused, and execution-oriented team culture. 

• Enforce consistent project governance practices across all engagements. 

• Project sponsor larger enterprise engagements and align with customer project sponsors to ensure shared success 

• Monitor project health across the portfolio; proactively address risks and remove roadblocks. 

• Ensure teams follow defined methodologies and delivery standards (e.g., scope, timeline, resource coordination). 

• Serve as the central coordination point between Project Management and cross-functional teams, including IMP, INT, CoE & Client Partners 

• Ensure seamless handoffs, issue escalation paths, and accountability across workstreams. 

• Partner with Client Partners on key accounts and deals to ensure project readiness, delivery alignment, and executive communication. 

• Participate in high-visibility customer conversations as needed, especially around escalations, complex timelines, or multi-product rollouts. 

• Track key performance indicators (KPIs) and project metrics to inform business decisions. 

• Identify opportunities to improve processes and drive operational efficiency. 

Qualifications

• 5+ years of experience in project management, with at least 2 years leading or managing a project delivery team. 

• Experience overseeing a project team that coordinates across multiple delivery functions (e.g., implementation, technical integrations). 

• Strong executive presence and the ability to collaborate effectively with senior stakeholders and customer executives. 

• Proven ability to implement governance models and drive consistency across project portfolios. 

• Proficiency in Smartsheets, Salesforce, FinancialForce, or similar tools. 

• Excellent organizational, communication, and problem-solving skills. 

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