Assoc. Technical Support Engineer

Job Summary

Do you love helping people use technology?

 

Are you someone who can’t rest until a technical issue is fully understood and resolved? Do you want to fast-track your career, join a globally recognized startup, and work alongside an exceptional team?

 

If so, keep reading.

 

To succeed in this role, you’ll need exceptional problem-solving skills and a proactive attitude. You’ll develop a deep understanding of our technology while building experience in operations support and process automation. We value fast learners who can communicate clearly with both clients and internal teams—and who care about writing and spelling quality.

 

Join us is an incredible opportunity to grow your career faster than you would at traditional companies, consultancies, or big tech firms. You'll work with some of the most talented professionals in their fields, who are at Apli because they believe in building high-impact solutions.

 

Responsibilities

A typical day with us might include:

• Providing technical support and answering client inquiries

• Analyzing and resolving technical issues

• Verifying the quality of new implementations

• Proposing improvements to reduce support tickets by identifying enhancements to our software

• Updating systems with accurate information, such as client account setup and service configuration

 

Qualifications

This opportunity is for you if you have:

• A completed high school diploma (or equivalent)

• Excellent written communication skills in Spanish and English, C1 or higher

• An entrepreneurial, proactive, and resourceful personality

• The ability to learn new technologies independently

• Comfort working in a fast-paced, dynamic environment

• Basic knowledge of SQL, or a programming/scripting language

• You live in Mexico with a current CURP

Apply