Customer Success Manager

Job Summary

Are you fascinated by organizing projects and helping clients succeed?
Do you want to digitize key processes at large companies and learn how technology is transforming recruitment?

Are you looking to accelerate your career, join a globally awarded startup, and work with an exceptional team?

If so, keep reading.

 

iCIMS builds software to transform talent attraction and selection. We help the largest companies in the region recruit at scale using artificial intelligence. Your mission (if you choose to accept it) will be to support the implementation of a SaaS for our clients and help them digitally transform their talent acquisition processes.

 

As a Staff Customer Success Manager, you will ensure our clients achieve their goals and see the value promised by the sales team. You’ll learn to become a trusted advisor on future-of-work solutions, gain deep knowledge of recruitment processes, demonstrate how to improve them with our technology, and support the adoption of our solution.

 

This role is designed for someone who already has some experience (2–4 years) in client-facing roles, project management, or consulting, and who is eager to grow into a stronger leadership role in the future.

Responsibilities

🤝 Your responsibilities will include:

• Supporting clients to understand and optimize their processes

• Coordinating with Apli’s professional services and data teams to meet client needs

• Analyzing client data and preparing insights to improve their experience

• Sharing structured feedback with Apli’s product team

• Building professional relationships with client stakeholders

• Identifying opportunities for process improvements and growth

 

Qualifications

🎯 You are the person we are looking for if you have:

• English proficiency: C1 (Advanced) or higher

• A bachelor’s degree in business, engineering, or related fields

• 2–4 years of work experience in client success, project management, consulting, or systems implementation

• Strong organizational skills and ability to manage multiple priorities

• Proactivity, curiosity, and energy

• Excellent communication and problem-solving skills

• High capacity to learn quickly and adapt

• Genuine interest in technology and digital transformation

• You live in Mexico with a current CURP

 

Apply