Technical Support Engineer

Job Summary

Do you love helping people use technology?

 

Are you someone who can’t rest until a technical issue is fully understood and resolved? Do you want to fast-track your career, join a globally recognized startup, and work alongside an exceptional team?

If so, keep reading.

 

iCIMS builds software to transform how companies attract and select talent. We help some of the world’s largest employers recruit at scale using artificial intelligence. Your mission (if you choose to accept it) will be to provide high-quality support to our clients and actively contribute to improving and automating customer operations.

 

To succeed in this role, you’ll need exceptional problem-solving skills and a proactive attitude. You’ll develop a deep understanding of our technology while building experience in operations support and process automation. We value fast learners who can communicate clearly with both clients and internal teams—and who care about writing and spelling quality.

 

Responsibilities

A typical day at iCIMS might include:

• Providing technical support and answering client inquiries

• Analyzing and resolving technical issues

• Verifying the quality of new implementations

• Proposing improvements to reduce support tickets by identifying enhancements to our software

• Updating systems with accurate information, such as client account setup and service configuration

 

Qualifications

This opportunity is for you if you have:

• A completed high school diploma (or equivalent)

• Excellent written communication skills in Spanish and English, C1 or higher

• An entrepreneurial, proactive, and resourceful personality

• The ability to learn new technologies independently

• Comfort working in a fast-paced, dynamic environment

• Basic knowledge of SQL, or a programming/scripting language

• You live in Mexico with current CURP

 

Apply