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Our success and the success of our companies starts with talent. That is why Vista Equity Partners prides itself on hiring exceptional people who have the demonstrated potential to grow and develop within our investment teams, consulting practice, and our companies over the course of their career.

To do this, we match those interested in working at Vista with opportunities that reflect their strengths and talents. We strive to provide opportunities that allow our team members to pursue their passions both in and outside of the workplace, with ample opportunities for professional development. 

Vista is an equal opportunity employer committed to fostering a diverse and inclusive culture. Our highly motivated team features individuals with a wide range of skillsets and expertise required for the multitude of Vista roles across our investment, administration, operations, and portfolio company teams.

We are committed to continually strengthening the culture of excellence within our Vista family, and a key factor in that pursuit is our people. We are honored that you are considering Vista Equity Partners for your next career move, and we look forward to hearing from you.

It’s been a fabulous career – I’ve had the opportunity to have different roles in different software companies focused in different vertical markets…in each case the company has been an incredible success story.
–Bret Bolin, SourceNet Solution, Ventyx, P2 Energy Solutions, Misys, and Vista Equity Partners

OPPORTUNITIES

VISTA EQUITY PARTNERS

Vista Equity Partners employees identify investment opportunities and partner with management teams to create value across the software, data, and technology ecosystem
Vista Equity Partners offers roles for investment, operating, investor relations, and fund administration professionals interested in advancing their careers across all of our investment strategies

VISTA CONSULTING GROUP

Vista Consulting Group employees partner with our companies to offer subject matter expertise, best practices, and cross-portfolio collaboration
Vista Consulting Group offers opportunities from entry-level generalists to tenured executives across functions of sales, marketing, operations, finance, human resources, recruiting and training, product management and development, corporate development, and more

VISTA PORTFOLIO COMPANIES

Vista portfolio company employees deliver mission critical software, data, and technology solutions to hundreds of thousands of users around the world
Vista portfolio companies are seeking talent across all experience levels and functional expertise at numerous locations around the world, offering comprehensive training and development programs to employees looking to grow their skill set and advance their careers
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Customer Success Manager

Experienced

Cvent | Client Services | Orlando, FL

Our team of Customer Success Managers is a group of dynamic, high-energy professionals whose focus is consulting on Cvent’s event management solutions. The team resides within Cvent’s Client Services department and supports some of the company’s most valuable clients.

This can include supporting clients with Strategic Meetings Management Programs. Cvent offers a comprehensive solution that allows companies to implement enterprise-wide SMM programs. Cvent's SMM solution streamlines the meetings process from the planning and sourcing phases, through registration and travel booking.

The Customer Success Manager is an integral part of the Cvent Customer Success Organization. Under the guidance of the Director and Strategic Account Team Manager, you will work with strategic accounts to drive adoption of Cvent's products, increase revenue opportunities, and improve the overall success of the client relationships.

What You Will Be Doing

  • Global and/or Fortune 500 level client account oversight and ownership
  • Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales
  • Monitor user adoption and system usage, recommend strategies to increase usage/adoption
  • Maintain strong advisory relationship with key client contacts in positions that can significantly impact adoption
  • Monitor user compliance and recommend strategies to increase usage/compliance• Conduct strategic business reviews to gauge progress, identify areas for improvement, gather and maintain key client metrics to achieve client/company objectives
  • Contribute towards new account implementation or guided on-boarding as the primary strategic account owner
  • Produce client deliverables such as communications plans, SOP’s, strategic account plans, etc.
  • Manage activities and liaise between the client and the various departments within Cvent, including Technology, Sales, Client Services and Marketing
  • Design, coordinate and in some cases conduct user training programs
  • Provide consultation on business processes and best practices as it relates to enterprise meeting management technology and event sourcing
  • Demonstrate detailed product knowledge and gather client requirements for future product releases
  • Document, route and track feature requests, and provide client with progress updates
  • Contribute towards internal departmental process documentation
  • Demonstrate detailed product knowledge and gather client requirements for future product releases
  • Support sales related activities and demonstrations when SMM features or functionality is of interest

What You Need for this Position

  • Bachelor’s degree or equivalent professional industry working experience strongly preferred. Advanced degree a plus
  • Experience working in Fortune 500 corporation, travel, hospitality, software or other high-tech industry a plus
  • Prior use of online registration and booking tools preferred
  • Excel at developing client relationships
  • Ability to work independently and manage multiple projects simultaneously
  • Ability to communicate effectively with clients and internal team members
  • Proficiency with Microsoft Word, Excel, PowerPoint and Outlook
  • Prior use of products such as Salesforce.com and WebEx a plus
  • Ability to travel up to 15%
  • Preferably based at our Headquarters office in McLean, VA or if remote, in the United States