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Client Support Specialist

Entry Level

Mediaocean | Customer Service | London, England

This role is responsible for driving customer satisfaction by providing best-in-class service to our clients. In this role, you will identify, research and resolve application issues reported by clients. If you are looking for an opportunity to work cross-functionally within the Mediaocean organization, this is the role for you.

Responsibilities will include:

  • Interact daily with Mediaocean end users, including planners, buyers, traffickers and 3rd party vendors
  • Receive incoming questions and issues via our support portal, chat, email and phone, and use Mediaocean tools and resources to categorize, prioritize and record troubleshooting steps and service communication
  • Apply knowledge of Mediaocean applications to effectively interpret and resolve client support issues
  • Serve as a proficient analyst for our clients; delving into client processes and serving as the expert from a functional level
  • Manage and monitor escalated system issues
  • Participate in on-site client support to ensure end users are confident and knowledgeable on our systems
  • Support our applications by testing our technology and updating support collateral
  • Manage administrative tasks related to supporting system applications
  • Partner with various Mediaocean departments to consult or assist on client-specific projects
Skills & Requirements

  • Bachelor’s degree in an applicable field, including media, advertising, business or information technology
  • Bilingual, Spanish speaking
  • Administrative, Support or Service experience
  • Experience with agency systems, ad servers or related software/applications a plus
  • Proven ability to meet and exceed expectations in work or school responsibilities
  • Excellent attention to detail, demonstrated ability to troubleshoot, problem-solve and manage expectations
  • Strong research and analytical skills
  • Strong interpersonal and communication skills, both verbal and written
  • Ability to efficiently handle multiple tasks and changing priorities in a fast-paced environment
  • Proficiency in Microsoft Word, Excel, PowerPoint, Visio and Outlook
  • Sense of energy, pride and ownership in your performance