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Head of Consultancy

Experienced

Advanced | Services - Consultancy | ., England

This role of Head of Consulting takes overall responsibility for the Consulting Practice within the Private Division. Through close management and delivery of specific strategic and tactical initiatives, the role holder will ensure the Consulting Teams are skilled and matched with the demands of the business to ensure optimal operational effectiveness. The role holder will be an experienced and motivational leader, able to thrive in a high-intensity and high-demand environment, whilst remaining focussed on delivering to agreed objectives and management to defined KPIs.

Helping to build on our foundations, you will be tasked with growing a high-performing Consulting Team, with the ability to operate across the breadth of the product-lines within Private Division. In turn, you will be responsible for facilitating the development of product and consulting skills across the team, working directly with the Team Managers to drive continuous improvement, and working with the Sales Managers to ensure that we have the right demand for our teams, balanced to the revenue and associated targets for the Division.

 

Main Duties and Responsibilities

To provide optimal value to the business by:

  • Manage revenue and capacity forecasts
  • Own the overall quality and accuracy for delivery of all Consulting engagements across the Division
  • Drive Best Practice and foster a culture of Continuous Improvement throughout your team and the business
  • Help to create a highly motivated and dedicated team ready to excel in the challenges or projects and clients bring to our door
  • Work with your team to create Development and Training Plans to build on and grow existing skills to meet the adapting needs of the business and its customers
  • Ensure the Customer Experience and overall Customer Satisfaction is at the forefront of each client engagement we embark on
  • Help to deliver effective utilisation across the Professional Services Team PS, ensuring the team are skilled appropriately and we can balance the work effectively between all members – avoiding bottlenecks and burnout due to knowledge gaps
  • Take responsibility for accurate forecasting and conversion to revenue of Services  
  • Day to day ownership for the Divisional Consultancy Team, including objective setting, agreeing annual training plans, work accuracy, and continuous improvement
  • Mentoring and coaching members of the team on delivery processes, techniques and enabling knowledge transfer from within PS, CS and Dev as appropriate as well as externally. Being the key Point of Contact with heads of Development and CS to facilitate
  • Recommending and agreeing key annual projects to further the service quality and or revenue annually and planning to implement
  • Work with the Project Office to ensure that all Services are invoiced according to the terms of the customer contracts.
  • Ensure that consultants have sufficient information to deliver assignments effectively, liaising with Project Managers and other stakeholders as required to ensue correct processes were being followed
  • Ensure that PS project governance and delivery processes are complied with by the consultants within the team
  • Help enable scheduled work and all follow-up actions being completed in an accurate and timely manner, and help to facilitate close working relationships between Consulting Mangers, Consultants and Project Managers
  • Provide second-level escalation for resourcing request, conflicts, and project issues
  • Act as Project Sponsor for Key Projects 
  • Ensure team meetings or workshops are productive, documented and actions completed to help drive improvement initiatives across the business
  • Lead defined improvement initiatives as agreed by PS Director
  • Take up additional responsibilities as required in line with the needs of the business.
  • Take responsibility for overall quality of Consulting Delivery across the Division
  • Help in managing the project backlog to maximise existing opportunities and turn orders to revenue
  • Help ensure the Services team meet (or exceed) monthly targets for Customer Satisfaction, Revenue Conversion, Margin, Utilisation and Productivity
  • Help provide monthly variance analysis to Group standard KPIs and statistics including monthly revenue forecasting for the year for review by PS Director
  • Provide Pre-Sales resources to support the sales processes around New & Base Business growth vis the existing Services team
  • Play an active role in the generation of new orders by fostering a close working relationship with the New Business and Account Management teams, assisting with proposals, and contributing to account management planning meetings both internal and external

We would like you to have:

  • The ability to inspire and lead a team to strive for delivery excellence and continuous improvement
  • Experienced as a Leader with a Consulting or Professional Services environment focused around the Technology or Software sector
  • Experience of Pre-Sales Consultancy and Project/Services Definition
  • Strong Interpersonal Skills
  • Strong Leadership Skills
  • Excellent organisational and time management skills
  • Highly numerate and able to work to KPI’s (including utilisation, daily rates, backlog)