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Associate Technical Analyst

Experienced

CentralSquare Technologies | Support | Decorah, IA

Would you classify yourself as a self-starter with a passion for helping others, wanting a chance to be part of something bigger and an opportunity to get into the tech industry? Come be a part of the CentralSquare Customer Service team as a Technical Analyst and join us on our mission to make a significant, positive impact on the public safety software industry.

This role will give you the opportunity to come in and be our first line of defense - our dispatcher - for when our customers need us most to assure they can do their job and serve their communities to the best of their ability.  You will gain a thorough understanding of the public safety industry, along with our product line, and build strong working relationships with our customers and their workflows. This is your chance to join a customer service oriented and tech encompassed culture. Are you in?

Responsibilities:

  • Deliver outstanding customer service via phone and email by providing solutions to customers’ software and hardware questions and issues
  • Gather detailed information from customers and document/relay to other team members so that issues can be effectively investigated and resolved
  • Prioritize customer issues; communicate progress as you work to resolve them in a quick timeframe
  • Build and maintain strong working relationships with customers
  • Work with a wide range of disciplines and personalities, both internally and externally
Skills & Requirements

  • Minimum of two years' experience in Intel-based computer hardware, Microsoft based operating systems, and Microsoft based application software
  • Understanding of networking, TCP/IP protocol, and routing configuration
  • Advanced technical skills with extensive knowledge of commonly used technology, concepts, practices and procedures of Windows-based computer software and hardware
  • Understanding of relational databases with exposure to or experience with SQL Servers and Databases
  • First-rate interpersonal skills, positive client service skills, problem-solving skills, and writing skills
  • The ability to handle multiple tasks concurrently, prioritizing and accurately completing them in a timely fashion in a potentially stressful environment
  • A self-starter and able to work independently as well as part of a team
  • Able to demonstrate, on a continuing basis, excellent verbal and written communications skills
  • Must possess demonstrated analytical and organizational skills and be able to resolve complex application problems
  • Knowledge of commonly used concepts, practices, and procedures of Windows-based computer software and hardware
  • Knowledge of recent versions of Microsoft Windows, Server, and SQL
  • Able to travel up to 25% of the time and work out of the Decorah, IA office.