Cloud Operations Engineer 2 - IC2 (CLOPS - Cloud Operations)

Job Summary

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Hosting team manages and supports the infrastructure of all our platforms, from hardware to software, to operating systems to PowerSchool products. This collaborative team helps meet the needs of an evolving technology and business model with a specialized focus on protecting customer data and keeping information secure.

Responsibilities

Description

A Cloud Operations engineer is responsible for designing, deploying, managing, and optimizing cloud infrastructure and services. They ensure the availability, performance, and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms, automation, and best practices.

Your day-to-day job will consist of:

• Responsible for execution of day-to-day tasks related to monitoring and managing complex firewall and web application firewall, WAF, to ensure service availability and data security
• Create, troubleshoot and execute scripts to perform firewall and WAF related tasks such as configuration changes, audit reports, alert monitors, and automation that can trigger off a variety of industry standard monitoring tools to resolve common issues in the environment or maintain operating levels
• Execute ticket triage, investigation and resolution of reported incidents
• Participate in 24x7 on-call rotations to resolve incidents in support of production systems
• Frequently review and recommend firewall and WAF updates and patches from vendors
• Performs root cause analysis on trended incidents and major outages up through the application stack

Qualifications

Minimum Qualifications

• 3-5 years’ experience supporting Imperva and AWS WAF and Shield
• 3-5 years’ experience supporting Azure Network Security Group and related subjects
• Bachelor’s degree in Computer Science, Information Systems, or equivalent degree
• Demonstrable knowledge of Python, PowerShell, Ruby, or other scripting languages
• Minimum 3 years practical experience of AWS and/or Azure equivalent technologies such as EC2, NSGs, VPC/VNETs, Load Balancers, DNS, and certificate management

Preferred Qualifications

• Demonstrable knowledge of cloud Identity and Access Management (IAM), Azure AD (AAD)
• Ability to handle a heavy workload with multiple projects and frequent interruptions
• Ability to work in a changing, dynamic environment

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