Insights / ARTICLE: Introducing Vista’s Agentic AI Factory

ARTICLE: Introducing Vista’s Agentic AI Factory

Building the Future of Enterprise Software

Agentic AI represents a seismic shift in how enterprise software companies operate, create value and scale innovation. Vista has launched a first-of-its-kind Agentic AI Factory – a platform purpose-built to scale Agentic AI across our enterprise software portfolio.

Enabled by expertise from Vista’s Value Creation team and strategic technology partnerships, Vista’s Agentic AI Factory gives portfolio companies early access to next-generation agentic tooling, engineering collaboration and go-to-market channels. It is the only private equity AI platform of its kind, offering a powerful blueprint for transforming code into cognition and ambition into action.

What Is Agentic AI?

Agentic AI goes beyond Generative AI and traditional rule-based automation. These intelligent agents don’t just suggest, they act. For example, instead of providing an itinerary for a trip to Paris, Agentic AI will book the flights, reserve hotels, adjust plans in real time and handle the unexpected. These agents automate business processes at scale, working alongside humans or orchestrating entire workflows themselves.

AI Will Not Eat Software – It Will Feed It

AI will not eat software; it will feed it, accelerating innovation, automating routine tasks and enhancing productivity across every business function. Just as electricity powered the factories of the Second Industrial Revolution, Agentic AI will power the enterprise systems of the Fifth.

Vista’s Agentic AI Factory Strategy

Vista has led the software investment landscape for 25 years, navigating each major platform shift – from on-prem to SaaS to cloud-native systems. Now, we continue to be at the forefront of digital adoption and innovation with a systematic approach to AI transformation.

Vista’s Agentic AI Factory framework includes:

Operational restructuring: Vista companies are rearchitecting workflows using cutting-edge AI tools to reach the efficient frontier of software development and customer operations.
Agent deployment at scale: Vista anticipates 5-10 AI agents per user, potentially deploying 4-8 billion autonomous agents across its portfolio.
Go-to-market enablement: Through its hyperscaler partnerships with Microsoft, Vista portfolio companies can integrate agents directly into systems of record and hyperscaler App Marketplaces — bringing immediate value to customers and network effects to the ecosystem.

Case Study: Gainsight’s Journey to AI-Powered Customer Success

At the forefront of Vista’s first-of-its-kind Agentic AI Factory is Gainsight, the category leader in customer success management. As enterprises increasingly seek scalable solutions to serve customers, Gainsight is unlocking an entirely new operating model-powered by Agentic AI built with the support of Microsoft’s Azure Foundry.

Through this collaboration, Gainsight is deploying intelligent agents that:

Handle customer renewals autonomously, including confirming contract terms, managing license counts and flagging exceptions.
Assist with upsell and cross-sell opportunities by identifying customer needs and enabling seamless expansion of licenses or product features.
Answer product questions, including real-time guidance on how to use dashboards, filters or other capabilities.
Trigger follow-up actions such as generating renewal links, escalating issues to human agents or updating CRM records.

These agents represent a shift from selling software to selling outcomes. Previously, high-touch customer success functions were economically feasible only for large accounts. Gainsight’s agents now make it possible to deliver white-glove service to all – scaling personalized support without scaling headcount.

The result is not just smarter customer success – it’s a new category of AI-native software, uniquely enabled by Vista’s Agentic AI Factory.

Strategic AI Partnerships: A Competitive Advantage for Vista Companies

Vista’s AI transformation is supercharged by strategic partnerships with foundational technology providers like Microsoft, Google and AWS. These partnerships deliver first-mover advantages across the portfolio, giving companies a tangible edge in the race to AI-driven enterprise value and enabling every Vista portfolio company to lead in the age of Agentic AI.

Benefits of hyperscaler partnerships include:

Priority access to cutting-edge AI infrastructure and tooling, including most advanced agentic capabilities that are not yet broadly available.
Direct engineering collaboration to co-develop agentic products with portfolio R&D teams to accelerate innovation and time to market.
Exclusive pricing benefits and tiered cloud discounts that drive cost efficiency at scale.
Go-to-market acceleration via App Marketplaces and co-sell ecosystem, offering companies a direct route to enterprise customers worldwide.

This ecosystem-level support reinforces Vista’s position as the only private equity firm with these AI-focused partnerships – enabling every portfolio company to lead in the age of agentic intelligence.

Why It Matters

The Agentic AI Factory isn’t just a vision – it’s a working system powered by Vista’s operational excellence, first-mover advantage and trusted partnerships. Vista is deploying agentic systems at scale, transforming enterprise software from passive tools into active workforces.

This is the Fifth Industrial Revolution and Vista’s Agentic AI Factory is building it.