Learning and Engagement Manager

Job Summary

The Learning and Engagement Manager supports the efforts of the Talent Development team by providing overall learning development and employee engagement support to ensure a successful employee learning and engagement experience.

They will also be helping support the maintenance of our LMS including content blended learning management, processes, analytics and managing our internal service desk ticketing system

Responsibilities

Oversee and manage day-to-day operations and support of the LMS.

· Act as the primary Subject Matter Expert for the iCIMS employee LMS and answer questions and trouble shoot issues for the LMS systems within agreed upon SLA.

· Partner with internal Enablement and Operations departments across iCIMS to understand learning needs and to validate and demonstrate effectiveness of learning technology solutions for all employees.

· Support technology solutions and demonstrate a breadth and depth of knowledge in the areas related to learning enablement

· Collaborating with Global Partners, trainers, program managers, and other stakeholders in understanding and implementing technology solutions for use in a variety of learning interventions

· Working with the team to effectively use the Learning Management Systems (LMS), web-based SCORM content, Learning Portals, Virtual Learning Environment and other learning services and technologies to store and implement learning solutions and track data that can be used to evaluate and enhance learning programs

· Developing web-based platforms and learning solutions, using the appropriate mix of development and prototyping, languages and tools including SharePoint, HTML5, and JavaScript.

Own and execute the overall talent engagement process for iCIMS India

· Create the yearly calendar as it relates to engagement and bring ideas and innovation and curate engagement experiences that is culture enabling

· Partner with the employee engagement SPOCs in bringing activities to execution as it relates to Culture building and engagement

Qualifications

At least 10 years of experience with professional skills development

· Graduation/ Post Graduation in Business Administration

· Experience with LMS platforms (Workday included) and e-authoring tools.

· Building and presenting hybrid learning through formal and informal formats, adapting to different technologies & methodologies in training industry.

· Excellent consultative communication and interpersonal skills are a must. Articulates thoughts and ideas clearly, concisely, persuasively & inclusively with all levels of the business.

· Ability to work effectively within a fast paced, changing environment that is going through high growth.

· Demonstrated customer orientation and ability to partner with other members of the Talent organization, business leaders and program participants.

· Strategic planning and project management skills are essential with a proven ability to manage multiple projects simultaneously while paying close attention to detail.

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