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Our success and the success of our companies starts with talent. That is why Vista Equity Partners prides itself on hiring exceptional people who have the demonstrated potential to grow and develop within our investment teams, consulting practice, and our companies over the course of their career.

To do this, we match those interested in working at Vista with opportunities that reflect their strengths and talents. We strive to provide opportunities that allow our team members to pursue their passions both in and outside of the workplace, with ample opportunities for professional development. 

Vista is an equal opportunity employer committed to fostering a diverse and inclusive culture. Our highly motivated team features individuals with a wide range of skillsets and expertise required for the multitude of Vista roles across our investment, administration, operations, and portfolio company teams.

We are committed to continually strengthening the culture of excellence within our Vista family, and a key factor in that pursuit is our people. We are honored that you are considering Vista Equity Partners for your next career move, and we look forward to hearing from you.

It’s been a fabulous career – I’ve had the opportunity to have different roles in different software companies focused in different vertical markets…in each case the company has been an incredible success story.
–Bret Bolin, SourceNet Solution, Ventyx, P2 Energy Solutions, Misys, and Vista Equity Partners

OPPORTUNITIES

VISTA EQUITY PARTNERS

Vista Equity Partners employees identify investment opportunities and partner with management teams to create value across the software, data, and technology ecosystem
Vista Equity Partners offers roles for investment, operating, investor relations, and fund administration professionals interested in advancing their careers across all of our investment strategies

VISTA CONSULTING GROUP

Vista Consulting Group employees partner with our companies to offer subject matter expertise, best practices, and cross-portfolio collaboration
Vista Consulting Group offers opportunities from entry-level generalists to tenured executives across functions of sales, marketing, operations, finance, human resources, recruiting and training, product management and development, corporate development, and more

VISTA PORTFOLIO COMPANIES

Vista portfolio company employees deliver mission critical software, data, and technology solutions to hundreds of thousands of users around the world
Vista portfolio companies are seeking talent across all experience levels and functional expertise at numerous locations around the world, offering comprehensive training and development programs to employees looking to grow their skill set and advance their careers
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Customer Success Architect

Experienced

Ping Identity | Client Delivery (6400) | Denver, CO

At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.

We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It should be one of your greatest competitive advantages.

We call this digital freedom. And it's not just something we provide our customers. It's something that drives our company. People don't come here to join a culture that's build on digital freedom. They come to cultivate it.

As a Customer Success Architect, you will be responsible for working with new and existing clients to ensure that they are successful with Ping solutions. As part of the company’s Customer Success organization, you will work with our Professional Services and Technical Support Teams to ensure a client’s journey from purchase to production is smooth and well managed. You will partner with the Customer Success Managers to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers.

Job Functions:

  • Provide clients with technical architecture recommendations for Ping solutions based on their identity and security needs
  • Facilitate visibility into company’s product roadmap to help educate and engage customers
  • Engage in the escalation and priority of support tickets created by clients in the program as needed
  • Provide product demonstrations of Ping technologies
  • Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
  • Provide feedback to Product Management for future products or enhancements based on trends and requirements gathered during Customer Success process
  • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty
Skills & Requirements

Essential Qualifications:

  • Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
  • Understanding of Java and knowledge of web technologies is a must
  • Understanding of Web Application Servers such as (JBoss, WebSphere, WebLogic or Tomcat)
  • Strong verbal and written communication skills
  • Strong organizational skills
  • Experience with SFDC or equivalent CRM systems
  • Ability to manage proactive and reactive tasks effectively
  • Proven track record in managing relationships with large enterprise clients
  • Experience with Identity Management, Access Management or Federation
  • Must be able to travel up to 25% of time

Desired Qualifications:

  • Experience with Ping Identity solutions
  • Experience with Windows and Linux operating systems
  • General networking knowledge of protocols like HTTP/S, TCP/IP
  • General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus
  • Bachelor’s Degree in Computer Science or equivalent experience