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Senior Business Analyst

Experienced

Granicus | IT and Internal Support | Leesburg, VA

Overall responsibility:

This position is mainly responsible for assisting to manage the support and implementation efforts with day to day fulfillment and management of customer requests within the Granicus Land & Vitals Solutions Team.  Additional duties include supporting DevOps on mission/project critical network responsibilities and to implant redundancy of such services.

Key areas of responsibility:

  • Maintain client relationships and manage client expectations
  • Assess the needs of each client and recommend document solutions
  • Interact with the Land & Vitals Solutions Support & Project Management team on all aspects of software support and implementation
  • Interact with both internal technical team members and external customers (end-users)
  • Provide support and implement software solutions for clients
  • Create and maintain written technical and best practices documentation
  • Perform onsite training and demonstrations, if necessary (Travel may be required)
Skills & Requirements

Qualifications:

  • Four year college degree preferred
  • 2+ years of experience with IT network administration services in a software development company
  • Highly motivated, well organized professional who can interact with team members and customers
  • Good organizational skills; ability to prioritize and manage several critical tasks at one time
  • Strong sense of customer focus and a solid level of comfort of being in a customer facing role, in person or over the telephone
  • Ability to communicate technical information to nontechnical audiences
  • Willingness to be a team member and perform tasks spanning across multiple functional teams
  • Experience with teaching/training, technical skills, SQL based databases, or project management is a plus

Granicus is committed to providing equal employment opportunities without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.