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Key Account Manager EMEA

Experienced

Regulatory DataCorp | Sales/Marketing | London, England

Key Account Manager - EMEA

As part of our global expansion we have an immediate opening for a Key Account Manager EMEA based in London to service our top 20 clients in the EMEA region. The Key Account Manager is responsible for representing RDC and engaging with our existing EMEA clients. This is a high-touch, rapport-building position that requires strong communication skills (both verbal and written), as well as strong analytical and problem-solving skills, with a passion to give our clients the personal attention required. Account Managers need to understand critical use cases for the RDC technology as well as develop an understanding of typical use cases related to the solution. Account Managers focus not only on customer health but also on creating and processing license expansion.

Key Responsibilities:

  • Act as a primary point of contact for existing top 20 EMEA clients
  • Exceed assigned quotas and other performance objectives
  • Provide account leadership and direction in the post-sales process
  • Partner with Customer Success and  Enterprise Sales Executives  to drive implementations and high levels of adoption within customer accounts to ensure renewal and cross sell potential
  • Undertake a strategic account planning approach to assigned customer portfolio; author a plan for retaining and growing customer relationships year over year; ensure internal alignment on account plans by partnering with Customer Success and Enterprise Sales Executives to execute on the identified success criteria and playbooks as well as associated tasks required to achieve goals
  • Responsible for maintaining a high level of client satisfaction to ensure client realizes full value from their investments with RDC
  • Partner with Enterprise Sales Executives to ensure new clients are on-boarded effectively, and operational issues/concerns of the customer are addressed promptly
  • Maintain strong product knowledge for training, usage and client satisfaction
  • Manage existing accounts and maintain relationships with decision makers at the executive and management levels
  • Reach out proactively to assigned accounts to build relationships with key decision makers to connect our customers' business needs /goals with core RDC product and services
  • Act as a liaison between the customer and internal teams; share customer feedback with product and R&D teams to make our product set the very best
  • Monitor the customer’s business by following industry news, networking and maintaining good communication with users
  • Monitor and analyze customer’s usage of our product
  • Present utilization information to clients with recommendations to optimize their results
  • Identify and track opportunities and risks within assigned customer base
  • Manage and track customer data in Salesforce, including client contacts, org. charts, and contacts (i.e., master service agreement and SOWs)
  • May partner with marketing on various campaigns and targeted customer events
  • Coordinate customer-facing initiatives with other RDC teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)
Skills & Requirements

It is the policy of Regulatory DataCorp, Inc. and Regulatory DataCorp Limited (herein referred to as RDC) to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RDC will provide reasonable accommodations for qualified individuals with disabilities.

 

JOB DESCRIPTION DISCLAIMER

This job description is not intended as and does not create employment contracts. RDC maintains its status as an at-will employer. All descriptions have been reviewed in an attempt to illustrate the jobs functions and basic duties that illustrate the minimal standards required to successfully perform the positions. The list of duties, responsibilities, and requirements should not be interpreted as all-inclusive.  RDC retains the right to change or assign other duties to this position.