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Business Analyst Manager

Manager

CentralSquare Technologies | Professional Services | Sioux Falls, SD

The Business Analyst Manager provides leadership and direction to the Business Analyst team.  This position will establish goals and implement processes to ensure the team is effectively and efficiently implementing CentralSquare products.  Under minimal supervision, this position ensures that the highest level of customer satisfaction is achieved through the Business Analyst’s ability to recommend best practice solutions of CentralSquare software and respond to customers’ requests in a timely manner.  This person manages the success of the Business Analysts through their CentralSquare product knowledge, industry knowledge, customer service skills and ability to implement projects within a dynamic environment. The Business Analyst Manager will interact with other management staff as well as with Project Managers to ensure that the team’s activities support the goals of the organization. 

 

Responsibilities:

  • Performs configuration reviews and quality analysis on Business Analyst’s projects
  • Identifies individual and team areas of improvement and provides direction on how to improve
  • Works with Director of Implementation Services to plan and implement initiatives for implementation services team.
  • Leads team meetings and team initiatives to meet company goals
  • Works with Business Analysts to identify career progression goals
  • Updates and manages documentation, including but not limited to wikis, one sheets, system review, configuration spreadsheet, etc. 
  • Schedules and assists with webinars for major releases
  • Plans and organizes major release recap meetings
  • Attends BPRs & Go-Live’s to evaluate CentralSquare product messaging 
  • Creates implementation processes for new products along with the Business Analyst team 
  • Knowledgeable of the CentralSquare product line and depending on workload, provides project support for other Business Analysts
  • Provides project support for other Business Analysts as needed
  • Works closely with Project Managers to assign Business Analysts to projects
  • Tracks utilization and project workload for Business Analysts 
  • Manages support and client relations tickets that require Business Analyst follow up 
  • Presents at user conferences as necessary
  • Work with a wide range of disciplines and personalities, both internally and externally
  • Other responsibilities as required
Skills & Requirements

  • Bachelors or Associates Degree
  • Public safety or system analysis knowledge required. Software Implementation knowledge preferred
  • Previous Management experience required
  • MS Product Suite – specifically MS Word, MS PowerPoint, MS Outlook, MS Excel
  • Excellent oral and written communication, interpersonal, and presentation skills
  • Dedicated to the best possible customer experience and takes initiative toward improving it
  • Ability to articulate technical and functional concepts to technical and non-technical audiences
  • Self-motivated
  • Very strong analytical and organizational skills; detail-oriented
  • Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility
  • Ability to handle multiple projects and tasks simultaneously
  • Ability to learn new applications and system features quickly
  • Ability to travel up to 25%