Our Firm



Associate Patient Advocate

Entry Level

Greenway Health | Support | Carrollton, GA

Job Summary

The Patient Advocate manages all aspects of the patient A/R processes including statements, collections, and responding to patient inquiries.

Essential Duties & Responsibilities

  • Answer incoming patient calls
  • Return patient calls daily and assist them with their questions regarding billing statements
  • Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, etc.
  • Refer any patient questions about specific coding or visit information back to the client when needed
  • Complete all aspects of statement processing for assigned outsourcing clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation
  • Resolve issues on the Bad Address report by calling patients to get their correct address and/or using online resources to locate updated address information
  • Complete all aspects of collection processing for assigned outsourcing clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation
  • Conduct patient collection calls based on their collection status
  • Log all client issues encountered in internal tracking system, including enhancement requests, bugs, errors, and inquiries
  • Assist, train, and consult with other departments as needed
  • Participate in continuing education of applicable software and hardware
  • Participate in departmental and other meetings as requested
  • Ensure that management is made aware of client issues or problems in a timely manner
  • Complete other tasks as assigned by manager
Skills & Requirements




  • High School Diploma/GED required
  • AS Degree or BS Degree preferred
  • Medical Billing Certificate preferred

    Minimum Qualifications

  • 1 to 2 years of Customer Service experience
  • Healthcare experience a plus
  • Medical software experience a plus
  • Medical Office experience a plus


  • Strong verbal and written communication skills; able to articulate and communicate complex topics to a broad audience
  • Strong customer services skills and high level of professionalism
  • Strong desire to learn
  • Solid computer skills including Microsoft Outlook, Word, and Excel
  • Able to manage variety of tasks concurrently

    Work Environment/Physical Demands

  • While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day
  • This role requires that one can sit and regularly type on a key board the majority of their work day
  • This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in-coming and out-going communications via the computer and/or mobile devices
  • The role necessitates the ability to listen and speak clearly to customers and other associates
  • The work environment is an open room with other associates and noise from others will be part of the regular workday




Text Box: Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.