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Assistant Team Lead/Team Lead Sales Operations, Third Party Partnerships

Experienced

Cvent | Operations | Tysons Corner, VA

What You Will Be Doing 


You will support, develop and execute key business operations initiatives within the Third Party Partnerships (AM) Organization under minimal direction. Responsibilities include:


• Creating current business process flows and problem statements, and using data to capture areas for improved efficiency and automation
• Developing to-be business processes and leading stakeholders through brainstorming, review, and validation sessions
• Creating detailed documentation for business processes and requirements, including standard operating procedures, training guides and tutorials, and detailed project descriptions
• Capturing business and technical requirements from stakeholders and supporting the implementation of technical solutions from a business analyst perspective
• Developing and leading training that teaches stakeholders about new business processes
• Designing and executing corrective action programs that monitor the successes and failures of key business process redesign projects, and implement quick turn-around solutions
• Developing metrics for measuring the success of process improvement projects, and delivering those results to senior leadership on a regular basis

Skills & Requirements

Candidates must have demonstrated experience with:


• Leading business process (re)design activities within a company
• Analyzing data to discover process inefficiencies and insights
• Partnering with business stakeholders to collect business requirements and data to translate them into enhanced processes
• Creating business cases and quantitative models for evaluating business objectives and projects 
• Generating buy-in and participation among stakeholders and leading change
• Operating in a fast-paced, and often ambiguous, results-oriented atmosphere

What You Need for this Position

• BS/BA
• 1-3 years’ work experience
• Exceptional ability to compile, analyze and present data, findings and progress in a concise manner
• Advanced command of MS Excel; proficient in other Microsoft Office suite of products
• Effective communication (i.e., written, verbal and presentation) and project management skills 
• Collaborative, team player with positive attitude and creative problem solving mindset

Nice to have Skills and Experience
• Experience and skill-sets in process redesign practices and tools, including: Process Mapping, Value Stream Mapping, Six Sigma, RACI diagramming, SIPOC diagramming