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Software Solutions Specialist

Entry Level

PowerSchool | Services | ,

The Online Solution Specialist is a unique opportunity that works under moderate supervision requiring the combination of technical, client relations and project management skills to provide the best solutions to our clients. This position provides world class solutions-oriented support with a strong focus on customer service that is designed to maximum customer satisfaction. This position works closely with colleagues on the Product, Development, and Delivery teams at PowerSchool. It also works with subject matter experts to gain a deeper understanding of education concepts, learner needs, client requirements, and product functionality. Knowing the tools available and how they work together, to create solutions for our customers, is the primary responsibility of this position.
 
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
• Gain familiarity with features, processes, functions, and uses of PowerSchool's K-12 Technology products
• Build client relationships as the first point of client contact
• Use proprietary tools and software to configure solutions
• Meet with and provide recommendations to clients to ensure project success
• Train clients on how to use the PowerSchool toolset(s).
• Collaborate with subject matter experts to ensure accuracy and relevance to clients
• Manage multiple implementation project timelines
• Provide status updates as required
• Attend team and product-related meetings, as needed
• Support the team in various ways, including quality assurance
• Support the End User (during the training period), including providing technical support to family users
relations and project management skills to provide the best solutions to our clients
.
This position provides
wor
ld class solutions
-oriented
support
with a strong focus on customer service that is
designed to
maximum customer satisfaction
. This position works closely with colleagues on the Product,
Development
, and
Delivery
teams at PowerSchool.
It also works with subject matter experts to gain a deeper
understanding of
education concepts, learner needs, client requireme
nts, and product f
unctionality. Knowing
the
tools available and
how they work together
, to create solutions for our customers
, is the primary responsibility of
this position.
Duties and Responsibilities
Essential duties and responsibilities
include the following. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Gain familiarity with features, processes, functions, and uses of PowerSchool's K
-12 Technology products
Build client relationships as the first point of client contact
Use proprietary tools and software to configure solutions
Meet with and provide recommendations to clients to ensure project success
Train clients on how to use the PowerSchool toolset(s).
Collaborate with subject mat
ter exper
ts to ensure accuracy and relevance to clients
Manage multiple implementation project timelines
Provide status updates as required
Attend team and product
-related meetings, as needed
Support the t
eam
in
various ways, including quality assurance
Support the End User (d
uring the training period)
, including providing
technical support to family users
Skills & Requirements

• Bachelor’s degree in Business, Computer Science, or equivalent experience
• 2-4 years’ prior experience
• Experience in K-12 Education a plus
• Good knowledge of HTML and CSS
• Good knowledge of databases (developer-level skills are not required)
• Proficient in Office 365, SharePoint, and other technical collaborative environments
• Demonstrated ability to learn quickly
• Demonstrated ability to take initiative, think creatively to solve problems, and work as part of team
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Strong oral and written communication skills
• Strong attention to detail and time management
• Demonstrate a positive and collaborative attitude in a geographically distributed team
• Strong organizational, analytical, and problem-solving skills