Our Firm



Director of Sales Operations


Social Solutions | Sales/Marketing | Austin, TX

Director of Sales Operations is a critical link between company strategy and execution of sales force productivity. This person manages essential functions including planning, reporting, quota setting and management, sales policy governance, headcount management, and sales compensation design and implementation. The Director of Sales Operations is responsible for the overall productivity and effectiveness of the sales organization including designing, tracking and communicating key metrics. Reporting to the SVP of Sales this position fosters close working relationships with internal and external stakeholders to ensure the sales organization’s efficient operation and success.

The Director of Sales Operations will build, evangelize, and deliver a world-class sales operations function to support our sales team to further accelerate our growth.

 What You’ll Do

  • Design and implement key metrics to define optimal performance measurements and performance management programs required to ensure sales organization success.
  • Aligns reporting, training, and incentive programs with performance management priorities.
  • Provides thought leadership to the sales organization and counsel to the SVP of Sales.
  • Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization consistent with other processes at Social Solutions.
  • Responsible for equitably assigning sales force quotas and ensuring Social Solutions’ financial objectives are optimally allocated to all sales channels and resources.
  • Partners with senior sales leadership to identify and successfully implement opportunities for sales process improvement.
  • Fosters an organization of continuous process improvement.
  • Prioritizes investments in enabling technologies in support of sales organization productivity.
  • Works closely with the SVP and CTO to understand sales and technology strategy.
  • Recommends changes and enhancements to the CRM technology platform.
  • Ensures sales reports and other internal intelligence is provided to the sales organization.
  • Coordinates with sales leadership to lead efficient and accurate reporting initiatives. Develops new reporting tools as needed.
  • Works closely with Accounting, Finance, and HR to establish and oversee the administration of sales compensation program and rules, policies, and procedures.
Skills & Requirements

  • Bachelor’s Degree
  • 5+ years Salesforce experience
  • 5+ years Sales Operations experience
  • Advanced knowledge of Excel (pivot tables, data mining, complex reporting)
  • Ability to effectively utilize CRM tools to monitor performance and effectiveness of sales team and pipeline movement
  • 3 years sales experience, preferred

Why We’re Awesome

At Social Solutions, we’re mission focused and results oriented! We’re a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Social Solutions’ software (SaaS) helps some of the most vulnerable human beings in our society. Our software for Nonprofits allows them to spend less time on compliance and more time on ensuring the effectiveness of their service programs for the people who rely on them. Since our software was designed by direct service works for direct service providers, it also helps them to demonstrate impact to stakeholders.

What You’ll Get

  • Amazing coworkers
  • 100% employer paid benefits for employees
  • 8 hours per quarter of volunteer time
  • Company sponsored events and happy hours
  • Career advancement opportunities
  • That’s not all, folks! 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.