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Technical Support Associate | Amsterdam

Entry Level

Jamf | 202 - Technical Support | Amsterdam, North Holland

Who we are:

At Jamf, our mission is to help organizations succeed with Apple. We do this by focusing on removing the barriers of technology to allow people to do their best work, always. We empower our 20,000 global customers to put people first by bringing the legendary Apple experience to over 12 million devices. To learn more please visit us at: https://www.jamf.com and https://www.jamf.com/about/careers

What you’ll do at Jamf:

  • Identity and resolve customer issues quickly and effectively
  • Communicate with end users of various technical aptitude
  • Facilitates the researching, responding, and resolving various customer inquiries received via telephone, e-mail, and chat
  •  Maintain excellent case documentation to allow for collaborative troubleshooting and resolution
  •  Effectively communicate with customers in all formats to meet customers in their preferred communication medium
  •  Maintain case management to ensure target response times are met and customer issues are escalated appropriately
  •  Responsible for recording, prioritising (per standard operating procedures), tracking, and facilitating the closure of open issues
Skills & Requirements

  • Professional working proficiency in English required
  • A strong communicator who is able to communicate complex technical terms in an easy to understand, non-technical manner
  • Experience in a customer focused role
  • Ability to perform troubleshooting and problem-solving tasks related to server infrastructure, systems, networks and hardware 
  • Exceptional customer service skills
  • Excellent written and oral communication skills to thrive in a fast-paced-environment
  • Ability to work independently and as part of a team
  • Experience with macOS, iOS or server platforms (RHEL, Ubuntu, Windows Server) is preferred

What you can expect from us:

  • Commitment in growing you as a professional and your overall career growth 
  • 25 vacation days + 2 volunteer days a year to dedicate to any non-profit organisation of your choice
  • 75% reimbursement on healthcare + dental coverage
  • Participation in Jamf's Pension Plan
  • Monthly transportation and phone reimbursement
  • A brand new MacBook Pro and iPhone for you to do your best work
  • An office committee dedicated to organising social events
  • A monthly cake day, fresh fruits/snacks and a fridge stocked with beer and sodas

Why Jamf?

Jamf is a culmination of passion, commitment and really smart people who shape our unique culture. We don’t say we’re the best but we do strive to be the best – for our customers, employees and community. At Jamf, we believe passion, commitment and dedication drives our success! You will also be able work in one of the most collaborative, dynamic, inclusive and diverse companies in town with 25+ nationalities.

 

What's it like to be part of our team:

Understand first hand from some of our employees

Hear about our Volunteer Time Off (VTO) programme 

 

Get social with us:

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