Our Firm



Client Services Trainer, Passkey


Cvent | Client Services | Dallas, TX

Cvent has an opportunity for a Client Services Trainer who can help design, plan, and implement high quality client training on Cvent products, especially the Cvent Passkey product. The Client Services Trainer will update existing training materials, conduct private client training sessions, host public webinar trainings and perform onsite trainings in client or Cvent offices. In addition, the trainer may be asked to be a supplemental trainer for internal training needs.

This position will be part of Cvent’s Client Services and report to the Manager, Client Services Training. This position will be located in Dallas, TX.

What You Will Be Doing

  • Design and facilitate online and in-person customer-facing training sessions, both custom, client-specific sessions and broader sessions meant for a wider audience
  • Assess client training needs through analysis of client’s use of Cvent products and consultation with internal client-facing team members
  • Partner with other trainers, product management and service delivery teams to determine training needs related to new product releases and design training sessions and related training materials, such as reference guides, videos, and articles
  • Proactively review and update previously created training materials to ensure they are current and are meeting the needs of clients
  • Maintain product knowledge to ensure best in class service to clients and to develop future training programs and materials
  • Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to create training sessions and ensure learning maximum effectiveness of training program
  • Coordinate client and internal trainings including and not limited to scheduling conference rooms, having materials prepared, checking technical specs, etc.
  • Assist with the development of new testing and assessment processes
  • Contribute to the learning management system (LMS) with videos, courses, and other training tools, and participate in management of the LMS
  • Evaluate the effectiveness of training programs and provide feedback to management and leadership
  • Travel up to 25% (International and Domestic)

What You Need for this Position

  • Excellent Interpersonal, presentation, and verbal and written communication skills are required
  • Must be able to quickly learn and implement new and complex ideas, relay those concepts to others, and apply appropriately
  • 18 months to 2 years of client support or training experience is highly desired
  • Experience with the Cvent Passkey product
  • BA or BS is highly desired
  • Experience in designing and developing training programs or materials is preferred
  • Experience with online meeting software: WebEx or Zoom
  • Experience with Camtasia or Captive is desired but not required
  • Experience using or administering a Learning Management System (LMS) is desired but not required
  • Must be able to act independently to achieve needed results

Cvent maintains a drug-free workplace