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Hardware Support Engineer

Experienced

Tomia | Information Technology | Bangalore, Karnataka

About TOMIA

TOMIA was formed from the merger of Starhome Mach and Telarix, industry veterans in Roaming and Interconnect. TOMIA offers transformative connectivity solutions to service providers worldwide. Its innovative offering enables customers to manage a unified optimization process of both roaming and interconnect while driving the future of connectivity through new technologies and services such as VoLTE, NFV, and 5G. With over 500 employees worldwide, regional headquarters in the US, Israel, Luxembourg, India, and a presence in over 30 countries, Tomia serves over 400 operators including 30 tier-1 and six of the industry’s largest groups. To learn more visit www.tomiaglobal.com

Hardware Support Engineer

Bangalore, IN

Analyze and resolve incidents discovered either through standard monitoring or analysis or through external reporting

Operational

  • X HP engineers - Almost mandatory pre requisite
  • Strong Linux skills - System Administrators
  • System / Oracle knowledge
  • HP Data Protector for Backup
  • Shared storage, RAIDs
  • Oracle RMAN Backup
  • Network knowledge
  • Proven experience in hardware support (HP systems is the preferred)
  • Customer facing engineers
  • Great English (clear ascent, etc.)
  • Proven experience with customers in hardware support
  • Provides systems problem handling, troubleshooting and problems analysis and resolving for the different Software component in the system
  • Provide troubleshooting and technical support via phone, web based tools and email.
  • Advise customers regarding the product's proper use and address specific user issues.

Technical Knowledge

  • Linux – System Admin
  • Knowledge of Linux shell scripting
  • Knowledge of Database– SQL, ORACLE
  • Performance tuning
  • Hardware support – Disks, Clustering, Shared storage, Controllers, etc.