Project Manager II

Project Manager will be responsible for working with customers to facilitate the optimal implementation of ERP software to Cities, Counties and Non Profit Agencies.  Optimal implementations are achieved through a combination of understanding business processes and industry best practices, configuring software, and training customer project teams and end users to successfully deploy and use the software.

Responsibilities:

• Responsible for managing multiple projects to completion, providing exceptional customer and value added service
• Complete understanding of Project Management functions to include financials, resource management, reporting and executive communications
• Working with customers to facilitate the setup, configuration, and use of CentralSquare software
• Single Point of Contact to Clients
• Contract Management for Multiple Implementations
• Internal/External Resource Coordination and Leadership
• Project Planning and Forecasting
• Change Control, Risk and Issue Management
• Project Documentation and Status Reporting
• Project Budget Tracking
• Participate in projects related to department and company key initiatives (e.g., updating training materials, improving training processes and practices)
• Use appropriate tools and processes based on company and industry norms
• Work in a team environment with project managers and other staff to bring our customers “live” on our ERP system
• Conduct training classes and individual mentoring of our software’s end users
• Provide On-site and Remote delivery as needed
• Participate internally on implementation improvement activities
• Follow up phone calls/visits as needed with customers
• Participate in the development of Professional Services offerings