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Technical Analyst


PowerSchool | Services | Folsom, CA

The Technical Analyst provides server technical support and assistance for Customer Education. The Technical Analyst monitors server operations, maintains, installs, configures and upgrades software and hardware for  training. The Technical Analyst produces and maintains documentation and technical writing to record network and hardware configurations. The Technical Analyst provides software support to training team and customers.

Duties and Responsibilities:

  • Supports the installation, configuration, management, upgrade and modification of servers including virtual servers and Windows operating systems.
  • Produces and maintains documentation and technical writing to record network and hardware configurations
  • Supports large event training server environments
  • Creates and maintains training multimedia video’s and documentation
  • Interfaces with PowerSchool IT and hosting team personnel and determines best method of remote connection, given available technologies
  • Installs, configures and tests training server connections. Provides training/support to Professional Services associates using the connection
  • Assist other Technical Services personnel with troubleshooting and training
  • Provides User phone software support to customers
  • Installs, upgrades, and patches training environments
  • Instructs associates on usage of software and hardware as needed
  • Troubleshoots associate hardware and software issues
  • Performs special projects and other duties as assigned
  • May include travel as needed
  • Other duties as assigned
Skills & Requirements

  • 1 - 3 years of experience in information technology experience
  • Experience in computers, software, networking, and associated equipment
  • Associate’s degree in computer science a plus; or equivalent work experience
  • Microsoft Windows Operating Systems
  • Business Office Protocol/Telephone Etiquette
  • Strong decision-making, problem-solving and analytical skills
  • Strong communication skills (verbal and written)
  • Excellent organizational skills and attention to detail
  • Good project management skills
  • High level of skill with Microsoft Office
  • Strong Work Ethic, self-motivated, and eager to take initiative
  • Flexibility and ability to work equally well independently and as a part of a team