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Director, Customer Implementation
Upserve | Customer Operations | Providence, RI
Skills & Requirements
ABOUT THE ROLEThe Director of Customer Implementation leads the installation and on-boarding of customers across the Upserve platform. This includes the installation of our point-of-sale, migration of payment processing, and integration of 3rd party products into Upserve HQ.
- Providing strategic input into the delivery of Upserve products and services
- Monitoring the quality and timeliness of customer implementations
- Systematizing the validation of customer dependencies, including networking and hardware
- Forecasting weekly and monthly revenue projections; providing input into the Operating Plan goals
- Proficiency with data reporting; Salesforce experience highly preferred.
- 7 to 12 years of progressive experience in program and/or implementation management.
- Bachelor’s Degree in related field, such as business management or computer science
- 5 or more years experience managing a team of managers and individual contributors.
- Prior experience with payments, point-of-sale, hardware, and networking operations highly preferred.