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Salesforce Manager

Experienced

Cvent | Information Technology | Gurgaon, Haryana

Manager CRM Management

Cvent Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management.  Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys.  We also develop mobile apps for both corporate and consumer events.  Founded in 1999, we currently have 4000+ talented and dedicated employees. We are headquartered in McLean, Virginia, with additional U.S. offices in Portland, Oregon; Austin, Texas and Los Angeles, California and other offices in London, Singapore and Dubai. In India we have our office in Gurugram, Haryana. Cvent has received a number of awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees. We currently have job openings across all departments and locations and are looking to add valuable team members to further strengthen the company's DNA.

 

Overview:

This position is responsible for overall implementation, management and enhancement of Cvent’s Salesforce.com Instance CRM, ensuring complete alignment with integrated corporate systems, AppExchange ecosystem and integrated Cvent Products. Manage and lead team of developers, admins, domain specialists, and business analyst in delivering effective change & release management. Incumbent will be responsible to implement industry best practices around architecture, design, security, administration, development, business continuity. Work closely with teams across Corporate System, stakeholders, Cvent executives and to ensure effective business process management, automation, and improvement..

 

Reporting: this position reports to Director, IT Corporate Systems

 

Responsibilities:

  • Overall responsibility for SFDC production support
  • Manage key projects and resources as neede
  • Manage Key SFDC integrations with financial systems, cvent product and other corporate systems
  • Implement industry best practices across all business verticals on SFDC at Cvent
  • Consultative approach to stakeholder management and drive creative resolution to business needs
  • Own and run SFDC production support team and processes

 

Requirements:

  • SFDC ADM and Sales Cloud/Service Cloud Certification, Bachelors degree in Computer Science or equivalent experience
  • 7-9 of overall and at least 3+ years of management experience, preferably in global organization
  • In-depth experience with Mid to Large SFDC implementation across multiple businesses
  • In-depth experience with SFDC integration, Financial Systems, AppExchange Vendors
  • Demonstrate mentoring skills and strong belief in a team approach
  • Ability to earn the trust and respect of peers and senior executives
  • Self-motivated, focused and individual with ability to effectively organize, and prioritize
  • Excellent analytical & communication skill, attention to detail and project management a must