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Customer Service Associate(Inbound Team)

Entry Level

Cvent | Operations | Gurgaon, Haryana

We have multiple Associate Product Consultant positions for graduates with 2 - 5 years of work experience in our Client Services D epartment across all three product areas: Event Management, Web Surveys and Supplier Network. As our clients' primary point of contact, you will spend approximately 90% of your day assisting clients o ver the phone or via email. There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible . Client Services Team Our team of over 150 Product Consultants , Analysts and Relationship Managers is a close - knit group of dynam ic and high - energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems , psychology and communications. Star performers get a n opportunity to visit our Headquarters in the US for 2 months for further learning and career development. Work Hours: US Shifts – East and West Coast Customers: Cvent has over 90 ,000 + users spread across 40 countries . Nearly 70% of our revenue comes from corporate customers , the rest from associations, non - profits and universities. Representative clients include Marriott, Hyatt, KPMG, the World Bank, Rolls Royce, American Marketing Association, Wal - Mart, Mobil, Yahoo, Harvard University, United Way, BMW, and Siemens. Position Duties: Some or all of the position duties below will be applicable  Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance  P rovide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business  Gather client requirements for future releases of the product  Create and maintain all product documentation  Document all communication with the client in Cvent’s CRM software  Strive to meet weekly activity metrics as well as quarterly performance assessments Candidate Requirements:  Bachelor’s degree with strong academic credentials.  Excellent communication skills (verbal and written)  Experience in Blended Process that involves working on Custom tasks & Projects – preferably travel & hotel background.  Strong business acumen, ethics and high integrity  Candidate must rank within the top 20% of their present team  Experience in working on Microsoft Excel and Word.  Candidates should be ready to work ni ght / late night shifts  Must be articulate, organized, detail - oriented and have the ability to multi - task  Quick learner, with a positive attitude and ability to work well within a team  Should have 2 - 5 years of experience with a reputed organization, BPO or call center in supporting US, UK or Australia clients