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Team Lead/ Manager, Client Services

Manager

Cvent | Client Services | Washington, DC

A best friend's wedding, a 10th anniversary party,  an exclusive NFL training day lunch, a NASCAR race, Dreamforce, The Grammys, a first concert, the opening of a new museum - we all have a favorite event.
 
Events and meetings make an impact that lasts a lifetime. And, as more and more of our lives are spent online, this time offline is truly rare. So, at SocialTables, now a Cvent company, our goal is to make it easy to bring great people together, face-to-face.
 
With more than 4.5 million successful events brought to life using our award-winning event management platform, we'd say we're well on our way. As we look to the future, we're focused on continuing to innovate and create stronger partnerships to bring joy through the power of in-person connection. And that's where you come in!
 
If you want a job where there’s more enthusiasm than there is red tape, where ideas are sought after and celebrated, and where hard work changes the course of human history, then Social Tables may be the place for you!
 
The Team Lead/Manager, Professional Services leads the onboarding work for new accounts including floor plan creation, max capacity creation and 3D photography delivered through a team of Project Coordinators.  In addition, in this role the will ‘productize’ the various set-up activities and services offered by Social Tables and train the other revenue generating teams on how to sell these products. Work cross-functionally with key stakeholders to deliver on goals.
 

What you will be doing:

  • People Management:
  • Your time will be divided between leading client projects, people management and other miscellaneous duties to support the team.
  • Review client-facing deliverables to ensure consistent material output
  • Assist team members with complex issue resolution or configuration work, as needed.
  • Conduct weekly team 1:1s and 2 annual formalized performance reviews
  • Demonstrate a high-level of professionalism in a leadership capacity.
  • Provide continuous coaching and feedback on team Individual Development Plans
  • Conduct prospective new hire interviews. Assist in new hire training and provide feedback for presentations.

Client Facing Work:

  • Providing coaching feedback to direct reports on client implementation calls.
  • Ensure all SOPs are being adhered to through regular audits.
  • First point of contact for issue escalation.  
  • Join Discovery and/or Kickoff and Closeout calls
  • Join client calls and conduct regular check ins with clients
  • Be an expert in team processes and ensure team compliance.
  • Sales involvement: Scope NBB/re-engagement projects.

What you bring to the table

  •  
    • Marketing and product mindset - experience developing packages and value proposition for new product offerings based on industry, company, and marketplace knowledge
    • Coaching and feedback - Provides timely, relevant, and meaningful feedback to elevate employee performance and contributions
    • Motivation - Leverages a combination of incentives, relevant communication, recognition, and performance feedback to keep positive morale within PM team
    • Organizational skills - Prioritizes and delivers on multiple priorities; manages competing objectives; knows when and how to communicate pertinent information to appropriate stakeholders
    • Initiative - Takes leadership role on various projects and acts a as project manager to deliver on business goals
    • Results-driven - Delivers desired outcomes within or before the desired timeframe; identifies and breaks down barriers to achieve results; approaches process seeking solutions and has a bias towards action
    • Bachelor’s degree or equivalent professional industry working experience strongly preferred.
    • Between 3-5+ years of direct Management Experience
Our benefits set you up to do your best work, how you like to do it. We offer competitive salary packages, an extensive benefits package for all full-time employees including medical, dental, vision, semi annual bonuses, 401K Match, in office gym, and other great perks! And, we're committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply.
 
EEO[/AA]Minorities/Females/Disabled/Veterans
Social Tables and Cvent maintain a drug-free workplace