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New Accounts Specialist

Entry Level

DealerSocket | Inventory New Accounts | Dallas, TX

NEW ACCOUNTS SPECIALIST

ABOUT DEALERSOCKET
DealerSocket is a leading provider of software for the automotive industry. Our mission is to drive the future of automotive, by simplifying the experience for its customers and partners with a suite of seamlessly integrated products. DealerSocket’s suite of products includes advanced Customer Relationship Management (CRM), innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes. To put it simply: we help dealers sell and service vehicles more profitably, while improving their customers’ experience. The DealerSocket Team is more than 1,000 employees strong, serving nearly 8,000 dealerships. Visit careers.dealersocket.com to learn more about how you can join our winning team!

PERKS & BENEFITS
Medical, Dental, Vision, 401k
Company-paid Life & Disability Insurance
Paid Vacation, Sick Days & Holidays
Paid Parental Leave
Wellness Program that pays up to $200 per year
Collaborative & Open Office Environment 

POSITION SUMMARY
The position is responsible for setting up new Inventory+ Customers. This includes the core application as well as the additional products/features. The New Accounts Inventory Builder will be the single point of contact for the customer during the onboarding process, working with the customer and a team of resources towards the configuration of DealerSocket’s Inventory Product.

RESPONSIBILITIES
Complete complex tasks related to the initial set-up, build, and customer training of products
Manage the project from initial set-up to installation and provide customer follow-up for a period of time post go-live 
Perform transitions calls with new customers with sales representative
Guide the customer to adhere to product best practices in the configuration of their products
Gather, develop, and document build requirements based on the customer’s specifications
Work directly with a team of resources to determine deliverables, schedule product launches, and determine final outcomes for the project
Assist customers in completing the initial set-up for various DealerSocket products
Coordinate getting training material to customer
Coordinate with customer and internal teams to ensure all build timelines are met
Coordinate and conduct handoff to onsite consultation team upon completion of all setup tasks Document project progress throughout the lifecycle of the builds
Work independently under general supervision with minimal directions 
Assist customers in completing the Site Set Up Documents 

QUALIFICATIONS (PREFERRED BUT NOT REQUIRED)
2+ Years of experience working directly with customers
1+ years of experience managing projects
Bachelor’s Degree or equivalent work experience
Proficient in Microsoft Office Suite
Experience presenting both to groups and one-on-one
Demonstrated communication skills
Demonstrated Ability to communicate effectively over the phone
Experience in the automotive industry
Experience with Salesforce
Ability to work in a fast-paced office environment.

WORKING & ENVIRONMENTAL CONDITIONS
Typically requires sitting, speaking, and computer use for extended periods of time.