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Finance Operations Analyst

Entry Level

Cvent | Finance | Tysons Corner, VA

Cvent, Inc. is seeking a Finance Operations Analyst for our Tysons Corner, VA office. The successful candidate will primarily be responsible for handling customer questions related to the order to cash process both during the contracting process and post contract execution. In addition, the individual will assist in driving best practices throughout Cvent’s quote to cash process.  He or she will do this by providing feedback related to the issues and inquiries received while working with Cvent Customers. The ideal candidate must possess strong problem-solving skills as well as the ability to work in teams and use data analytics to drive change. This role reports directly to the Team Lead, Accounts Receivable.

What You Will Be Doing:

  • Understand the invoicing requirements of Cvent’s customers prior to contract execution, as needed, to ensure the invoices are generated per their expectations
  • Act as a first point of escalation for sales and resolve complex customer questions and concerns related to the order to cash process
  • Review material contract renegotiations for the purpose of ensuring they are processed properly
  • Work with customers to obtain the necessary paperwork to process the contract properly, e.g., tax exemption form and purchase order, when necessary
  • Work with the contracts team in India to ensure invoice changes are processed properly
  • Act as the first point of escalation for the collections team, based in India, to assist in resolving issues related to the collection of invoices
  • Provide feedback related to issues and/or inefficiencies in the order to cash process for the purpose of process optimization

What You Need for this Position:

  • Bachelor’s degree preferred
  • 0-2 years of overall experience
  • Strong mathematical skills
  • Proficiency with Microsoft Office for Windows (Outlook, Excel and Word) is required
  • Experience using Oracle Financials and Salesforce is a strong plus
  • Self-starter who is action oriented, organized, and possesses a strong sense of urgency
  • Ability to work well in a team-oriented and intensely deadline-driven environment