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Service Automation Architect (Cloud Architect)


TIBCO | 84002 IT Infrastructure | Palo Alto, CA

The TIBCO Information Technology (IT) team is looking for a Service Automation Architect to help build the next generation automation framework. As a Service Automation Architect, you will perform diverse and challenging set of assignments encompassing a full range of information technology automation, design, development, implementation, documentation, troubleshooting and maintenance work using emerging technologies in the Service Management Automation arena.

This role is responsible for engineering, automating, implementing, streamlining, and improving technical solutions for members of our IT organization and user community.  You will be working in a fast-paced, results-driven, collaborative environment using Agile methodologies.
Skills & Requirements

  • Act as a lead influencer of innovation, optimization, automation, and process improvement within the user services organization and beyond
  • Evaluate, analyze, scope, recommend, maintain, and support platforms and applications that help usher users toward increased self-service
  • Design and develop service automation workflows
  • Develop technical solutions to a wide range of difficult problems - solutions should be imaginative, thorough, practicable, and consistent with organizational objectives
  • Design, engineer, and code automation solutions for a  complex on-prem, private and public cloud environments
  • Use data & ingenuity to drive better service, set standards for tools selection and processes
  • Liaise with cloud service providers to resolve any issues in the integration of cloud applications, cloud based infrastructure and other cloud services with existing IT Systems
  • Build easy to use web UI, integrate with REST API backend and TIBCO technology products
  • Implement automation using devops tools to support continuous Integration and continuous delivery to production
  • Follow agile project management methodologies in terms of delivery of projects and communication