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Site Reliability Engineer (Entry-Level)

Entry Level

Vertafore | Development | Denver, CO

We are looking for a passionate technologist to assure high availability and stability of our Vertafore products. The successful candidate must have a can-do attitude and competency in delivering innovative and practical solutions to achieve our technology and business objectives. This position reports up to the Development organization.

 

Responsibilities:

  • Build knowledge on how the applications works, its underlying architecture, and data relationships.
  • Address support escalations from Customer Support and IT Operations teams.
  • Debug and correct application configurations, codes, database queries, and data to restore an incident.
  • Collaborate with the product owner and product manager for any solutions that required non-operational development engagement.  
  • Apply reverse engineering to troubleshoot on the issue.
  • Automate support processes. 
  • Automate and maintain deployment pipelines.
  • Deployment of hotfixes and ad hoc database changes to lower environments. Coordinate changes with IT Operations to production.
  • Collaborate with IT Operations and development team to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.
  • Take ownership of root cause analysis to resolve problems permanently.
  • Create and maintain runbooks that outlined development support procedures.
  • Collaborate with others to innovate and implement solutions to optimize product and team performance.
  • Participate in projects as required.
  • Communicate solutions effectively to technical and non-technical teams.
  • Comply with standard processes and security policies when implementing solutions.
  • Be on call as required to respond to emergency escalation that required development engagement.
Skills & Requirements

Preferred Experience:

  • BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.
  • Exposure to Microsoft Windows and Microsoft .NET frameworks.
  • Exposure in writing database queries on SQL Server or equivalent database platforms.
  • Coding and scripting skills such as programming using C#, PowerShell, Python, or other relevant languages.
  • Basic knowledge to navigate on Linux environment is preferred.
  • Candidate without Windows or Linux experience must demonstrate a keen interest and self-motivated to pick up new technology.
  • A fast learner.
  • A problem solver.
  • Ability to document procedures.
  • Able to meet deadlines. 
  • Able to work in a team and fast tempo environment.
  • Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.
  • Able to comply with processes and procedures.
  • Able to maintain professional composure in any situations.
  • Flexible in working extended hours on occasions or as required.
  • Exposure in the insurance industry is desired but not mandatory.