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EUC Systems Engineer

Experienced

Advanced | Services - Technical | Slough, England

We're one of the UK's largest and fastest-growing software and IT services companies, delivering a range of solutions to our 20,000+ customer base across every corner of the UK market.

EUC engineer – EUC Services, will be responsible for delivering Desktop Services across our company and for our customers.  You will be supporting our U.K. customer base and 2,200+ of our staff across numerous sites in the UK and India on a 7x24-x365 basis. 

 

Main Duties and Responsibilities

This is a key role support role; your remit will be to support all aspects of Advanced Desktop Services. Physical and virtual desktops for internal and external clients with a particular focus around Intune / SCCM.

 

The Requirements 

You'll be a strong Engineer who enjoys specialising in end user technology and are excited by the challenge of working in a high-performing, fast-growing technical environment, supporting a diverse range of technologies.  

 

  • Demonstrable previous experience of implementing and supporting large-scale Desktop environments within a MSP environment or large Business.
  • Strong technical Desktop expertise and communication skills, work to improve the delivery of Desktop service. Communicating effectively to all stakeholders on a regular basis.
  • A practical understanding of gathering business requirements & scoping relevant solutions.
  • Display effective skills to communicate with the leadership community, third-party Suppliers and internal / external technical teams.
  • Strong consultancy skills and the capacity to be an excellent motivator in order to meet deadlines and handle change.
  • Deal positively with change & uncertainty
  • To work on projects and initiatives as directed by the Desktop Technology Lead to support changes or opportunities in the division and wider business
  • Participating in the evaluation, planning, design and implementation of new application initiatives
  • Serving as an expert in implementations and migrations of the latest EUC and application virtualization technologies; recommending solutions to support and enhance our existing systems
  • Contributing beyond INTUNE / SCCM, by assisting in the creation of the system design, functional specifications and operation for EUC projects and systems
  • Identifying opportunities and implementing solutions to improve business processes and productivity, with a keen focus on automation
  • Providing on-going support of installed application systems including resolution of application systems incidents, root cause analysis of problems, impact analysis and planning of proposed system upgrades and patches
  • Analysis and development of enhancements to meet changing user requirements
  • Execution of change control procedures to ensure all enhancements, upgrades and patches are thoroughly tested and planned before implementation in the production environment
  • Maintaining all related technical documentation; where applicable, developing and communicating company policies and procedures

 

 

Experience

 

·        Previous desktop experience within a large scale organisation ideally working for an MSP.

·        Creation of GPOs, groups, accounts, access, and provide feedback on issues or problems

·        Provide technical assistance and cross training to other team members

·        Functional testing, QA and testing of new platforms

·        Authoring and updating infrastructure, support and procedures documentation.

·        Experience supporting a large EUC Environments

·        Experience of Citrix in a large environment

·        Understanding of virtual and physical hardware in a datacentre environment

·        Understanding and experience of App-V application streaming

·        Strong / working knowledge of the following:

·        All current version of Windows Desktop environment

·        Desktop Patching including feature updates

·        Windows Server 08, 12, 16,

·        Microsoft Azure

·        O365

·        Intune

·        SCCM

·        Airwatch

·        Experience of working in an ITIL environment