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Sr. Production Support Analyst - Operations

Experienced

Vertafore | Development

Vertafore has transformed the insurance industry through software solutions for the whole market… and we are looking to do it again.  As a Production Support Analyst in Operations, you will be leading efforts to handle the toughest escalations from customers and determine root cause to permanently solve issues.  If you love technology, leadership, learning, and solving difficult problems for real people, you’re who we are looking for.

While our competitors are still struggling with yesterday’s problems, we’re looking for a Production Support Analyst to help us build sustainable practices and implement proactive solutions to provide our customers world-class support. Our software will network the industry, from Fortune 500 companies to individualsThe challenges facing Production Support Analysts include learning the insurance and securities industries from a data perspective and balancing the resolution of immediate customer against proactive, strategic measures.

Skills & Requirements

We need senior production support analysts that:

  • Are very strong in both problem solving and impact analysis
  • Have strong database (Oracle, PL/SQL) skills
  • Have shell scripting experience (Linux, Windows) 
  • Mentor and inspire others, raising the bar for everyone around them
  • Communicate clearly to explain and defend design decisions
  • Can interact with customers to gather information and translate technical concepts
  • Prepare technical training and information sessions for other staff

 

We love production support analysts that:

  • Are self-motivated and excellent thinkers
  • Are driven to improve, personally and professionally
  • Love to collaborate across business, especially with customer teams and development
  • Operate best in a fast-paced, flexible work environment 
  • Have Java experience with common frameworks (Spring, Struts, Hibernate, etc.)
  • Know some front-end wizardry (HTML, CSS, jQuery)
  • Have experience working in an Agile environment