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Contract Entry Level Help Desk Technician

Entry Level

EagleView | Engineering & IT

Currently we’re looking for applicants for the role of Help Desk Technician. This position will add to our current team by supporting the stability and maintenance of our development infrastructure and ensuring the smooth operation of the processes supporting those efforts. You will actively participate in a help desk role supporting employee laptops, desktops, and printer environments. To be a successful candidate you must show an eagerness to learn, the desire to “roll up” your sleeves to ensure corporate objectives are met and the ability to work within a fast moving, ever-changing environment.

Primary Repsonsibilities:

  • Install and maintain desktop software (Windows and macOS)
  • Account creation/modification with Active Directory/Exchange
  • Hardware/Software repair and troubleshooting
  • Troubleshoot client-side network issues including VPN
  • Troubleshoot issues over the phone for remote users
  • Identify and remove viruses and malware
  • Support android and iOS smart-phones and tablets
  • Manage hardware inventory using asset tracking software
Skills & Requirements

  • 1+ years’ experience in end-user support
  • Broad knowledge of computers, including windows OS, macOS, networking and software fundamentals
  • Experience dealing with troubleshooting remote user’s issues
  • Comfortable working from a command prompt (ipconfig, ping, tracert)
  • Knowledge configuring office multi-function devices
  • Some exposure to Windows Server environment
  • Experience configuring iPhone/android devices
  • Ability to lift equipment weighing up to 60 pounds
  • Preferred - CompTIA A+ Certification or equivalent experience
  • Preferred - Experience supporting a mixed OS environment