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Desktop Services Specialist

Entry Level

Jamf | 600 - Information Technology | Minneapolis, MN

The Desktop Services Specialist will work cross-functionally between departments supporting all end users throughout the company. This role serves both day-to-day tactical support of team members and assisting Corporate IT leadership on meeting system level agreements for employee technology and implementation of strategic initiatives.

Responsibilities

Work with Desktop Services Manager and Company leadership to meet Corporate IT strategic goals and align technology with Jamf's goals
Enable employees by providing remote and hands-on assistance in resolving technology support issues
Assist in monitoring Corporate technology and maintaining service level agreements to meet established standards
Act as a local point-of-contact to Jamf offices for maintenance of work stations, collaboration equipment and similar systems
Assess available hardware/software in anticipation of current and future needs throughout all local departments and facilities
Act as a central point of contact for procuring Jamf assets to ensure efficient provisioning and delivery
Troubleshoot, research, and resolve technical problems and incidents in a timely and professional manner in order to meet specified SLAs
Work with the Documentation & Training team to create clear and concise employee guides and training items to facilitate proactive employee engagement
Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization
Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity Supports and promotes a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomes, further developed, and manifested in our work


Qualifications

2+ years experience working in an IT support or related role
At least 6 months of experience with macOS and iOS operating systems
At least 6 months of experience with ticketing systems and video conferencing systems preferred
Ability to manage multiple small projects simultaneously while adapting priorities quickly and effectively
A high level of independence as demonstrated through clear problem-solving and communication skills and the delivery of high-quality work
Practical experience managing and supporting globally-utilized services on-site and remotely
Experience working in a compliance-driven environment
Competent in using Excel to create custom formulas, graphs, pivot tables, and VLOOKUP functions


Location: Minneapolis, MN
Travel: 5%
Job Type: Full Time
Education: Bachelors Degree (Preferred, a relevant combination of education and experience may be considered)

Supervisor: Manager, Desktop Services